Network Technician

Skill Set: Network Support Technician level 3

Contract: B2B/Freelance

Language: English & Chinese

Days per week: 5 days per week

Location: Taipei, Taiwan

Description

• Responsible for administration of network and firewalls

• Required to follow detailed change management and incident management processes.

• Investigate and resolve incident tickets

• Technical escalation point of contact for L1 & L2 engineers

• Review Engineering Work Orders/Technical implementation plan.

• Prepare and implement change plans.

• Execute emergency changes

• Perform RCA's

• Work with vendor for incident resolution if needed.

• Provide technical training for L1 & L2

• On call / shift work may be required

• Responsible for translating client requirements into detailed actions for execution

• Troubleshoot traffic passing managed firewalls

• Troubleshoot connectivity issues through LB and firewalls

• Utilize packet capture features to aid in analysis of network issues.

• Responsible to review work products from Level 2 support organization and mentor level 2 personnel to meet quality and timeliness requirements.

• Work in a fast-paced operations environment.

• Technically matured to take on Service Improvement plans for Operation mgmt.

Note

• Need to support entire prudential.

• required to be Client On-Site Support and on call if needed. (Based on client requirement)

Qualifications

• Bachelor’s Degree

• Minimum 8 years of hand-on experience working in large Network Operations (>1000 devices) environment as a level 2 NOC engineer role or above.

• Experience in network security devices handling for both designs, deploy and operations support:

• Optional tools Knowledge on

• Wireless technologies (Cisco, HP Aruba)

• At least one of the following vendor certifications is required, the ability to acquire the others within the first year is expected:

o CCNA/CCNP/CCIE

o CCNA Security/CCSP

o Checkpoint CCSA/CCSE

• 3-7 years’ experience with Checkpoint, Cisco (Switches/routers/Firewalls), Cisco Nexus Switches

• 2-3 Year F5 LTM, Juniper, FortiGate, PAN and Tipping Point firewalls

• Expert knowledge on CheckPoint Firewalls in terms of troubleshooting issues and BAU rule base updates. NAT, application/URL filtering IPS, and other blades

• Expert knowledge on Zscaler Internet Access products in terms of troubleshooting whitelisting issues, SSL interception, cert validation etc.

• Expert knowledge on F5 APM, LTM, GTM, configuration and troubleshooting.

• Familiar and experienced with NIDS/NIPS technologies

• Familiar with ITIL concepts, advantage if ITIL certified

• Strong understanding on OSI Layer.

• Excellent TCP/IP networking skills

• Good communication skill in English – both writing and speaking

• Ability to work within a global organization with different cultures

• Detail Oriented, Logical and process oriented

• Familiarity with Entuity, Remedy Force, SPLUNK, WhatsUP Gold, Thousand Eye, Algosec highly desired

Technology expertise

• Expert knowledge on Routing (e.g. BGP, EIGRP, OSPF, PIM, GRE, VRF etc.), Switching (VPC, STP, etherchannel etc.), configuration and troubleshooting.

• VPN technologies experience be it IPSec using firewalls, routers or other interoperable devices, both setup and troubleshooting

• Nexus 9K, 7K, 5K, and 2K configuration and troubleshooting

• Cisco ISR4K, ASR, configuration and troubleshooting

• Good knowledge on Citrix SD-WAN

• Configuration and troubleshooting.

• Good Knowledge of Forescout NAC, Cisco ISE and Zscaler.

• Troubleshooting incidents.

• Knowledge on policies setup

Good knowledge on Wireless LAN solution

• Cisco Wireless LAN configuration and troubleshooting.

• Aruba Wireless LAN configuration and troubleshooting.

Good to have

• Knowledge on analyzing packet capture/wireshark output

• Knowledge of supporting McAfee NSM and IPS sensors

• Knowledge on supporting Cisco ISE / Cisco ACS

• Knowledge on Azure networking (VNET peering, ExpressRoute, NSG etc)

Core Competency

Strong communication skills (verbal and written communication skills, strong command of English Language) and proven experience of working across cultures and boundaries.