Network Technician

Job Description: Data Center Technician

Location: Austin, TX

Role Summary

The Data Center Technician is responsible for the hands-on installation, maintenance, monitoring, and support of data center infrastructure. This role ensures the reliable operation of servers, storage systems, networking equipment, and associated facilities while supporting internal teams through rapid troubleshooting and on-site “smart hands” assistance. The technician plays a critical role in maintaining uptime, security, and operational excellence within the data center environment.

Key Responsibilities:

Hardware Management

• Rack, stack, install, configure, decommission, and replace servers, storage systems, and network equipment (routers, switches, firewalls).
• Perform hardware diagnostics and component-level replacements (drives, memory, power supplies, NICs).
• Ensure equipment is installed according to data center standards and best practices.

Cabling & Infrastructure

• Install, label, document, test, and maintain fiber and copper cabling.
• Manage structured cabling systems to support scalability, organization, and airflow optimization.
• Troubleshoot cabling issues to quickly restore connectivity.

Troubleshooting & Technical Support

• Diagnose and resolve hardware, operating system, application, and network connectivity issues.
• Act as on-site “smart hands” support for remote engineering, networking, and systems teams.
• Assist vendors and partners with equipment installation, troubleshooting, and maintenance activities.

Monitoring & Incident Response

• Monitor infrastructure health and performance using DCIM, Service Management (e.g., SNOW), and alerting systems.
• Respond to alerts, incidents, and service requests within defined SLAs.
• Participate in incident response, root cause analysis, and remediation efforts.

Documentation & Asset Management

• Maintain accurate asset inventory records and system documentation.
• Update incident logs, change records, and configuration details as required.
• Follow established documentation, change management, and audit processes.

Security & Compliance

• Enforce physical security protocols and access control procedures.
• Follow data center security policies to protect equipment, data, and infrastructure.
• Support compliance requirements and audits as needed.

Facilities Support

• Assist with power provisioning, equipment cabling to PDUs, and rack layout planning.
• Monitor environmental conditions including temperature, humidity, and airflow.
• Coordinate with facilities teams on basic infrastructure and environmental issues.

Required Skills & Qualifications:

Technical Skills

• Strong understanding of server, storage, and networking hardware.
• Familiarity with operating systems, basic networking concepts, and troubleshooting methodologies.
• Experience working in data center or mission-critical environments preferred.

Core Competencies

• Problem-Solving: Ability to diagnose and resolve issues quickly to minimize downtime.
• Attention to Detail: High degree of accuracy when handling equipment, cabling, documentation, and procedures.
• Communication: Effectively communicate with team members, engineers, vendors, and stakeholders.
• Hands-On Ability: Comfortable performing physical work in a data center environment.
• Continuous Learning: Willingness to stay current with evolving technologies, tools, and best practices.

Physical & Work Requirements

• Ability to lift, move, and install equipment weighing up to 50 lbs .
• Ability to stand, kneel, bend, work on a ladder and work in confined spaces for extended periods.
• May require shift work, on-call rotation, or occasional extended hours based on operational needs.

Preferred Qualifications

• Prior experience in enterprise or colocation data center environments.
• Familiarity with DCIM tools, ticketing systems (e.g., ServiceNow), and monitoring platforms.
• Relevant technical certifications (e.g., CompTIA A+/Network+, vendor hardware certifications).