Network Technician

Network Engineer/ Infrastructure Technician

Network & IT Infrastructure | Property Technology

Location: Atlanta, GA

Work Model: Hybrid — 4 days onsite, 1 day remote

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Employment Type: Full-time

About the Opportunity

We are seeking a Network Engineer/ Infrastructure Technician to support the deployment, administration, and ongoing operation of property technology across commercial and residential real estate assets.

This position combines hands-on networking and infrastructure support with smart-home technology, connected devices, vendor management, project coordination, and stakeholder engagement. The ideal candidate has a strong networking background, enjoys troubleshooting technical issues, and can communicate effectively with technical teams, vendors, property operations, and business stakeholders.

The role is approximately 60% technical and 40% stakeholder-facing , with responsibilities that include technology deployment, presentations, strategic planning, and collaboration on portfolio-wide initiatives.

Top Requirements

1. Strong networking and infrastructure experience: Hands-on knowledge of switches, routers, firewalls, wireless access points, LAN/WAN, TCP/IP, VoIP, ISP connectivity, and network troubleshooting.
2. Smart-home and connected-property technology: Experience deploying or supporting smart locks, access control, video intercoms, managed Wi-Fi, package management systems, IoT devices, or similar technology is highly desirable.
3. Vendor coordination, troubleshooting, and communication: Ability to work with vendors, ISPs, MSPs, and internal stakeholders to resolve technical issues, manage escalations, and drive projects and incidents through completion.

Key Responsibilities

Networking & Infrastructure

• Support and troubleshoot network switches, routers, firewalls, wireless access points, LAN/WAN connectivity, TCP/IP, wireless protocols, VoIP, and ISP services.
• Diagnose hardware, software, network, and connectivity issues across commercial and residential properties.
• Monitor system health, user provisioning, and platform performance to maintain reliable technology operations.
• Coordinate firmware upgrades, security patches, testing plans, corrective actions, and technical documentation.

Smart-Home & Property Technology

• Assist with the deployment and support of Connected Communities and smart-home technology programs.
• Support smart locks, access control systems, video intercoms, community-wide managed Wi-Fi, package lockers, IoT devices, and other connected-property solutions.
• Partner with onsite property teams, operations, marketing, engineering, and asset services to encourage technology adoption and support successful implementations.

Vendor Management & Technical Issue Resolution

• Coordinate with third-party technology vendors, internet service providers (ISPs), and managed service providers (MSPs) to resolve service interruptions and technical issues.
• Manage support tickets, escalations, incident response, root-cause analysis, and issue resolution through closure.
• Track vendor performance, service issues, and ongoing technical requirements.

Stakeholder Engagement & Strategic Planning

• Collaborate with internal teams and external partners to coordinate technology rollouts and portfolio-wide initiatives.
• Present project updates, technical recommendations, and improvement opportunities to stakeholders.
• Contribute to technology strategy, implementation planning, and process improvements.
• Manage multiple projects, priorities, and stakeholders while communicating technical information clearly to nontechnical audiences.

Telecommunications & Property Portfolio Support

• Maintain telecommunications inventory across commercial and residential properties.
• Assist with monthly recurring billing, investigate discrepancies, and coordinate billing disputes.
• Support property acquisitions and dispositions through technology assessments, equipment recovery, account transfers, service migrations, and service disconnects.

Required Qualifications

• Bachelor’s degree required in Information Technology, Telecommunications, Engineering, Business, or a related discipline.
• Experience: 4–6 years of Network engineering/ infrastructure-level technology experience
• Strong hands-on networking knowledge, including switches, routers, firewalls, wireless access points, LAN/WAN, TCP/IP, wireless protocols, VoIP, ISP service delivery, and network connectivity.
• Experience troubleshooting hardware, software, wireless, and connectivity issues.
• Experience supporting technology deployments and coordinating with external vendors, ISPs, MSPs, or service providers.
• Strong analytical, organizational, communication, and customer-service skills.
• Ability to manage multiple projects, priorities, and stakeholders simultaneously.
• Strong problem-solving skills and ownership of technical issues through resolution.
• Ability to work with technical teams, business stakeholders, vendors, and onsite property teams.
• Willingness and ability to travel to commercial and residential properties as needed.

Preferred Qualifications

• Hands-on experience with smart-home technology, including smart locks, access control, video intercoms, managed Wi-Fi, package lockers, IoT devices, or similar connected-property platforms.
• Experience in commercial real estate, multifamily housing, REITs, property management, or hospitality.
• Familiarity with property management systems (PMS), customer relationship management (CRM) platforms, and related integrations.
• Experience with Yardi or similar property management software.
• Experience coordinating technology projects, cross-functional implementations, and portfolio-wide deployments.
• Experience supporting acquisitions, dispositions, due diligence, technology integrations, account transfers, and service migrations.
• Knowledge of telecommunications inventory, recurring service billing, and vendor management.
• Familiarity with AI tools and large language models, including Microsoft Copilot, Google Gemini Enterprise, Claude, or OpenAI.
• Relevant industry certifications, such as CompTIA Network+, Security+, ITIL Foundation, CCNA, PMP, Certified Wireless Network Administrator (CWNA), or equivalent.