Network Technician - II

Job Overview
We are seeking a highly self-motivated and adaptable Network Technician Level 2 to join our growing Managed Service Provider (MSP) team. You will act as a frontline technology advisor, handling complex network setups, troubleshooting client issues, and uncovering new project opportunities by aligning the right technology with our clients' needs.

Key Responsibilities
Technical Operations & Troubleshooting

• Configure, install, and maintain network infrastructure, including routers, switches, firewalls, and wireless access points.
• Maintain varying infrastructure environments, including but not limited to M365, AD, Entra ID and Workgroup
• Troubleshoot network and hardware issues across various client environments, ensuring minimal downtime and optimal performance.
• Quickly adapt to and master new client IT environments and emerging technologies.
• Maintain accurate and up-to-date documentation for all client network layouts and ticketing resolutions.
• Administer existing and varying server environments in a Server Network administrator role.

Sales & Project Development

• Identify opportunities to upgrade or expand client infrastructure to solve their operational pain points.
• Assist in technical pre-sales, helping clients understand how specific IT solutions will benefit their business goals.
• Proactively seek out, scope, and pitch new IT projects to both new and existing clients.
• Contribute to revenue growth by identifying and scoping improvement opportunities in collaboration with company ownership/senior staff

Qualifications & Soft Skills

• Quick Learner: Demonstrated ability to quickly comprehend new hardware, software, and operational procedures in diverse client environments.
• Highly Self-Motivated: Proven capacity to work independently, manage your time effectively, and drive projects to completion without constant oversight, all while maintaining excellent documentation and reporting practices for senior staff.
• Strong Technical Background: Solid foundation in networking (TCP/IP, DNS, DHCP, VPNs, firewalls) and general IT/systems administration.
• Client-Facing Communication: Exceptional interpersonal skills with the ability to explain complex technical concepts in simple terms to non-technical clients.

Education and references:

• Bachelor’s degree in comparable field and IT certifications preferred. Real world experience of 3-5 years for a Managed services provider or similar required.
• Must be able to pass a criminal background check, have reliable transportation and be able to lift up to 50 lbs
• Must have professional and/or personal references available upon request

Why join us?

We are a Managed Services provider based out of Ann Arbor, MI with over 25 years of industry and MSP business experience. We believe in helping our clients utilize technology to lead positive and productive lives. We are a small company of under 10 employees. Working for us you can enjoy less bureaucracy and red tape. Develop opportunities to participate in a wide variety of projects and less chance of getting pigeonholed. You also benefit from working with a wide variety of clients and business types, learning their systems and building personal relationships with some great people. Come join a great team and help us with our mission, while scaling your own personal advancement.

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Health insurance

Work Location: In person