Network Technician Tier 1

PROTECTION AND IMMUNITY, STARTING DAY ONE!

Grow your career while being supported with comprehensive HMO as early as your Day 1 with us! 

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Awesome perks await in #WeAreTGT

• Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
• Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
• Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture
• Vibrant City Location: Work in our orime locations: BGC or Alabang (shifting schedule)

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As a Tier 1 Network Technician

You'll play a critical role in maintaining the stability, performance, and availability of network infrastructure and production systems.

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Ideal Technical Profile

• Strong troubleshooting and analytical skills in production and network environments

• Strong understanding of networking concepts and protocols

• Fundamental Linux administration skills and familiarity with Linux commands

• Working knowledge of:

  • BGP
  • OSPF
  • Routing & Switching
  • DNS
  • DHCP
  • Firewall troubleshooting

• Understanding of SD-WAN environments

• Experience with production monitoring and ticket management systems

• Excellent written and verbal English communication skills

• Ability to work independently and manage multiple priorities

• A proactive, self-starter mindset with a strong customer focus

• Willingness to attend out-of-hours monthly meetings as required

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Your Impact Starts Here

Network Monitoring & Incident Management Ideal Technical Profile

• Monitor network performance and proactively identify issues that may affect service availability or performance
• Investigate and resolve network faults, outages, connectivity issues, and service degradations
• Utilize monitoring tools to ensure systems, applications, and network services remain operational
• Act as second-tier support in identifying and resolving production-related incidents.

Network Infrastructure Support

• Install, configure, and support network equipment, including:

  • Routers
  • Switches
  • Proxy servers
  • WAN accelerators
  • DNS
  • DHCP services

• Troubleshoot routing, switching, and firewall-related issues

• Support network device updates and approved firmware releases

• Collaborate with operations and engineering teams on system, application, and hardware maintenance

Documentation & Communication

• Accurately document incidents, troubleshooting activities, and resolutions in ticketing systems
• Provide network status updates and incident reports to stakeholders and management
• Maintain clear and effective communication with customers and internal teams throughout the incident lifecycle
• Contribute to continuous improvement initiatives involving monitoring, service delivery, and operational processes

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MORE THAN JUST A JOB

Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.

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Make the most of our 100% virtual recruitment. Apply today!