Network voice Admin

Job Position : Network Voice Admin

Required Tech stack : Network Voice Admin, Avaya, VOIP, Cloud Telephony , IP Telephony, Incident Management ,Change management

Exp-6-12 Years

Interview Date :

Interview mode :Virtual

Venue : Delhi/NCR

Must Have :

1.Monitor and support enterprise voice infrastructure, including VoIP, SIP, and IP telephony.

2 Troubleshoot voice call issues such as one-way audio, call drops, poor voice quality, and routing problems.

3 Manage and support platforms such as Avaya IP office, or Microsoft Teams Telephony.

4 To work on customer voice telephony related tools.

5 Handle incident management, root cause analysis (RCA), and problem management.

6 Coordinate with telecom vendors and service providers for circuit and SIP-related issues.

7 Maintain documentation, standard operating procedures (SOPs), and technical reports.

8 Participate in change management, system upgrades, and disaster recovery activities

9 To understand and manage the voice environment

10 Identify SIP and RTP issues

Tech skills:

• VoIP, SIP, RTP, WebRTC •
• TCP/IP Networking, DNS, DHCP.
• QoS, VLANs, MPLS •
• SIP Trunking and Dial Plans
• Avaya, Teams Telephony system.
• ITIL Incident and Change Management
• •Understanding of voice infrastructure
• Cloud Telephony
• Good Communication and Coordination, Knowledge about different Voice platforms.