Networks Offshore Tower Lead L3 - Noida

Role: Networks Offshore Tower Lead L3

Location: Noida

Experience: 5-15 years

Must-Have:

• Excellent Communication skill. • Independently drive P2/P1 Technical calls from networks end. • Excellent knowledge in Routing, Switching and Wireless environment. • Excellent knowledge of switches/ routers/firewalls/Wireless Controllers and other hardware/modules. • Should have good knowledge of Cisco firewalls and/or Checkpoint & Palo Alto Firewalls. • Candidate should be CCNP, CCIE and/or have equivalent certification for other vendors like Checkpoint, Juniper/Palo Alto etc.. • Liaise directly with the customer to understand requirements and provide solution with help of team. • Liaise with solution and infrastructure architects to agree on the LAN/WAN/Wifi network solution. • Create good relationship with offshore team and in turn enable good relation between onsite and offshore network resources.

• Independently drive Technical calls for P2 or P1 from networks end and ensure issue

• resolved sooner with visible efforts invested.

• 2 Create/Arrange design (LAN/ WAN) for new requirement from customer for new small/ big projects.

• 3 Regular direct connect with customer to understand their pain and fix them.

• 4 Enable service improvements and Automation in Networks domain with help of available tools and team.

• 5 Provide quality documents to Process team, SDMs and other team whenever requested with no delay or concerns.

• 6 Attending daily, weekly or monthly meeting scheduled with teams, customer and TCS leads for updates and actions.

• 7 Work closely with other stream leads for assistance and support from networks end or vice-versa.

• 8 Regular connect with Networks resources to address their queries/concerns, work as a transparent lead and maintain positive energy to team.

• 9 Keep self up to date with ongoing technology changes within customer environment.

• 10 Ensure all related process documents are up to date and they are shared to process team whenever requested with no delay.

• 11 Perform regular audit of Incident, Change, Problem Tickets through ITSM tool.

• 12 Ensuring all Networks SLA and KPIs are met on daily/monthly basis.

• 13 Prepare and share daily/weekly/monthly reports to Customer, SDMs or process teams where required.

• 14 Perform regular Reviews/Audits of Networks Drawings/Process Documents and enable improvements where required.

• 15 Should be inclined towards Automation through AI/ML, and work on target based solution reduce overall incidents, changes & manual efforts.

• 16 Monitor, Track and Manage day to day activity of a team of 30 offshore resources and act as second lead for 30 onsite resources.