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You’re good at what you do. And because of that you’ve got plenty of choices about who you work for and what you do. Rather than filling the next page with corporate platitudes and fluff, we’ll cut to the chase... What's on offer? Join a newly expanding regulatory function supporting the Early Childhood Education (ECE) sector across Aotearoa New Zealand.

We’re looking for Contact Centre Specialists who can combine exceptional customer service with strong ECE regulatory knowledge. You’ll be a key first point of contact for ECE providers, whānau and sector stakeholders, providing advice, guidance and support across licensing, complaints, incidents, compliance and other regulatory matters.

This is an opportunity to use your customer service and regulatory experience in a meaningful public-sector environment, helping ensure ECE services operate safely, fairly and in line with regulatory requirements.

You’ll be working in a role where good judgement, empathy and sound decision-making are just as important as delivering an excellent customer experience.

Who's the Client?
 
Our client is a public-sector organisation responsible for supporting quality, accountability and regulatory oversight across New Zealand’s education sector.

They are currently establishing and expanding their regulatory capability within ECE, creating an exciting opportunity to join a growing team and contribute to work that has a direct impact on children, whānau, providers and the wider education sector.
 
What you'll bring

• ECE licensing, certification or regulatory processes
• Regulatory compliance, investigations, complaints, incidents or enforcement
• Government regulation, public-sector operations or education-sector policy
• Quality assurance, auditing, inspection, review or evaluation
• Interpreting and applying legislation, regulations, standards or policy
• Contact centre, service centre, case management or customer advisory environments involving complex enquiries
• Direct experience working with ECE services, centres, kindergartens, home-based providers or early learning organisations
• Provides calm, empathetic and professional support, even in challenging situations
• Has an understanding of Te Tiriti o Waitangi and its relevance to public-sector work

Haven't heard about Optic Digital?
So why do any of that with us? We’re good people who are well connected into great clients. We know what we’re doing, and we’ll back you 100% to get the role you’re after. We’ll get to know you, and what you like, so we can have your next role ready when you are.

We’ll pay you as much as we can and as your skills and experiences grow, we’ll go into bat for you and help you recognise that growing value too. And the best proof of that? Most of our contractor team have been with us for years, across multiple roles, employers, projects, babies, pandemics etc.

We pride ourselves on knowing IT people and we would like to get to know you.
Wanna talk? Apply Now and let's get started. 

The small print
Applications close 19.09.2026and can only be submitted via Seek. 
Please note, only applicants that are eligible to work in New Zealand and can make themselves available for interviews in Wellingtonwill be considered.
For any questions regarding the role, please get in touch with Araat Ara.Alba@opticdigital.com.