New Client Assistant (Fixed Term Contract)

Why Work with Us?

At Fidler & Pepper Lawyers, were more than just a law firmwere a supportive community. With four offices across Mansfield, weve built a culture where people enjoy their work, grow their careers, and feel valued.

We believe that when our people thrive, our clients receive the very best service. Thats why we offer:

• 23 days holiday plus bank holidays (plus more with service)
• Birthday afternoon off Wellbeing days, personal development workshops & career pathways
• Bonus scheme & competitive salary
• 35-hour working week (yep, less than most firms!)
• A collaborative, down-to-earth team
• Fun along the way with charity and annual Fun days

The Role Fixed Term Contract

We are recruiting for a temporary, full-time position on a fixed-term contract of between 6 and 12 months.

As a New Client Assistant, you will play a key role in delivering a smooth and professional client experience from start to finish. As the first point of contact, you will support our Conveyancing Team by providing a friendly and efficient service to our clients.

Key Responsibilities:

• Working with the team to manage customer calls
• To provide conveyancing quotes to potential new clients
• Carrying out follow up sales calls with potential new clients
• Calling Estate Agents to obtain Memo of Sale
• Building up a rapport with work providers
• Providing administrative support to the team
• Opening of files on our case management system
• Producing the initial paperwork for all new clients
• Onboarding all new clients (including issuing initial paperwork)
• Providing cover to other departments where required eg Post Completion, post duties

What you Bring:

• Experience in client onboarding, admin or sales support
• Background in similar industry
• Familiarity with quoting systems
• Excellent communication skills
• Strong organisational skills and attention to detail
• Confidence working with clients and handling their enquiries
• Ability to multi task and manage multiple clients at once
• Proactive mindset
• Good IT skills
• Problem solving attitude and a calm, professional approach

Apply today please note this role may close early if we receive sufficient applications!

Inclusion matters

At Fidler & Pepper, diversity and inclusion are at the heart of everything we do. We celebrate individuality, support personal growth, and create an environment where everyone can bring their best self to work.

**NO AGENCIES**