New Loans Specialist

New Loan Specialist/Bilingual Sales Representative (English/Spanish)

GenesisBPO · Polanco, CDMX · On-site · Full-time

Schedule: Monday–Friday, 8:00 AM–5:00 PM
(7:00 AM–4:00 PM during U.S. daylight saving time, approximately March–November)

About the Role

No cold calling. Every customer you speak with has already applied. You’ll sell loan products to U.S. customers by understanding each applicant’s situation, guiding them through verification and contract signing, and getting their loan funded the same day. Your results depend on speed, consistent follow-up, and genuine conversations.

Compensation

• Base salary: $19,161 MXN gross per month
• Uncapped sales bonus based on performance
• Paid training from day one

Benefits

• Attendance bonus: $2,000 MXN per month
• Grocery vouchers: 10% of base salary after the 90-day probation period
• Referral bonus: up to $500 USD
• Work-life balance: no evenings, no weekends

What You’ll Do

• Contact new applicants by phone, text, and email within minutes of applying, following a structured multi-day contact cadence
• Ask discovery questions to understand each customer’s needs before recommending a solution
• Handle objections confidently and ask for the close
• Guide customers through income verification, contract signing, and funding
• Write personalized follow-up messages
• Enter customer data accurately in our CRM
• Meet daily and monthly conversion and funding goals

What We’re Looking For

Required

• Fluent English, written and spoken (English will be formally evaluated)
• High school diploma or equivalent
• 1+ year of experience in phone sales, collections, or lending
• Comfort working in a high-volume environment (100+ calls per day)
• Strong typing skills and the ability to multitask between phone and computer
• Openness to feedback: every agent receives regular call coaching, and we look for people who apply it

Nice to Have

• Experience selling loans or other financial products to U.S. customers
• Interest in leadership. We promote based on performance, skills, and behavior, not tenure.

How to Apply

Submit your resume in English. Applications without an English resume cannot move forward.