Key Potential Chiropractic

KPC Studio 360 by Key Potential Chiropractic | Waukee, IA
About Us
KPC Studio 360 by Key Potential Chiropractic is a fast-growing chiropractic and wellness clinic located in Waukee, Iowa. Our team is passionate about helping people improve their health through chiropractic care, advanced therapies, recovery, and performance.
We pride ourselves on creating an exceptional patient experience from the very first interaction with our office. We are looking for a New Patient Care Coordinator who can take ownership of that experience and help new patients feel welcomed, informed, prepared, and cared for from their first phone call through the beginning of their care.
The Position
The New Patient Care Coordinator is responsible for coordinating and guiding the entire new-patient experience.
You will be one of the first people a new patient interacts with at KPC Studio 360. You will communicate with prospective and scheduled patients, prepare their paperwork, coordinate insurance information, welcome them into the studio, assist with their initial visit, schedule follow-up appointments, and ensure nothing gets missed along the way.
This is not a traditional front-desk position. It combines hospitality, patient care, organization, technology, administrative responsibilities, and communication.
The right person will genuinely enjoy people while also being exceptionally organized behind the scenes.
We are looking for someone who can confidently think:
“This patient is mine to take care of, and I am going to make sure they have an incredible experience.”
Primary Responsibilities New Patient Communication &amp; Preparation
<ul>
<li>Respond to new-patient messages, phone calls, and voicemails</li>
<li>Schedule new-patient appointments and make appointment adjustments when needed</li>
<li>Contact upcoming new patients to confirm appointments</li>
<li>Monitor completion of intake forms and follow up when paperwork is missing</li>
<li>Review new-patient information and consent forms for completeness</li>
<li>Enter appointment details, chief complaints, referral information, and lead information accurately</li>
<li>Prepare Day 1 paperwork and patient charts prior to appointments</li>
<li>Upload intake forms and verify required signatures</li>
<li>Gather insurance information and assist with insurance verification</li>
<li>Maintain accurate new-patient tracking and reporting</li>
<li>Communicate important patient information to doctors and the clinical team before appointments</li>
</ul>
New Patient Experience
<ul>
<li>Warmly greet new patients and help them feel comfortable in the studio</li>
<li>Provide new patients with an office tour and explain what to expect during their visit</li>
<li>Complete the initial patient intake process</li>
<li>Coordinate patients receiving SoftWave Therapy evaluations with the appropriate team member</li>
<li>Ensure a smooth handoff between each stage of the new-patient visit</li>
<li>Schedule the patient's follow-up appointment</li>
<li>Collect applicable Day 1 payments</li>
<li>Answer patient questions clearly and professionally within the scope of the position</li>
</ul>
Scheduling &amp; Administrative Support
When new patients are not scheduled, this position helps support the overall operation of the studio by:
<ul>
<li>Answering incoming phone calls</li>
<li>Scheduling prospective new patients</li>
<li>Following up with prospective patients and call lists</li>
<li>Preparing paperwork for new patients, re-examinations, progress reports, and annual evaluations</li>
<li>Completing assigned administrative tasks</li>
<li>Maintaining accurate patient information and records</li>
<li>Assisting with patient scheduling and appointment adjustments during busy periods</li>
<li>Supporting therapy setup when needed</li>
<li>Assisting the front desk team with opening, closing, and patient-flow responsibilities</li>
<li>Helping with patient appreciation initiatives including welcome, birthday, and sympathy cards</li>
</ul>
Who We Are Looking For
This position requires someone who is both people-oriented and detail-oriented.
You may be a great fit if you are:
<ul>
<li>Warm &amp; Personable: You naturally make people feel comfortable and welcomed.</li>
<li>Extremely Detail-Oriented: You notice missing information, incomplete paperwork, scheduling issues, and small details before they become problems.</li>
<li>Confident Communicator: You are comfortable speaking with patients by phone, text, and in person.</li>
<li>Proactive: You don't wait for someone to tell you every next step. You look ahead and prepare.</li>
<li>Dependable: Your team can count on you to show up prepared and follow through.</li>
<li>Organized: You can manage multiple patients, systems, appointments, and tasks without losing track of details.</li>
<li>Comfortable With Technology: You can confidently learn scheduling software, electronic health records, online forms, Monday.com, and other office systems.</li>
<li>Coachable: You are willing to learn scripts, systems, workflows, and clinical procedures and consistently follow them.</li>
<li>Composed Under Pressure: You can remain friendly and professional even when the office is busy.</li>
<li>Team-Oriented: You are willing to jump in and help wherever needed once your primary responsibilities are handled.</li>
</ul>
Qualifications
Previous healthcare experience is helpful but not required. We care heavily about personality, reliability, communication skills, attention to detail, and the ability to learn.
Experience in any of the following may be especially valuable:
<ul>
<li>Chiropractic or medical offices</li>
<li>Dental offices</li>
<li>Physical therapy or rehabilitation</li>
<li>Hospitality</li>
<li>Customer service</li>
<li>Patient coordination</li>
<li>Medical assisting</li>
<li>Healthcare administration</li>
<li>Sales or client-facing roles</li>
</ul>
Applicants with backgrounds as CNAs, CMAs, PTAs, OTAs, medical assistants, exercise science majors, or other healthcare-related fields are encouraged to apply.
Schedule
This is an in-person position in Waukee, Iowa.
Our clinic operates during the following hours:
Monday: 8:45 AM – 6:15 PM Tuesday: 7:15 AM – 6:15 PM Wednesday: 7:15 AM – 5:15 PM Thursday: 8:45 AM – 6:15 PM
Applicants should have reliable availability that aligns with the needs of our patient-care schedule.
Compensation &amp; Benefits
Starting Pay: $20-$22/hour
Prior healthcare experience, applicable credentials, or other relevant qualifications may be eligible for higher starting compensation.
Benefits may include:
<ul>
<li>Paid training</li>
<li>Paid time off</li>
<li>Retirement plan</li>
<li>Employee discounts</li>
<li>Complimentary chiropractic care</li>
<li>Professional development opportunities</li>
<li>Opportunities for advancement within a growing company</li>
</ul>
Our Expectations
Our patients rely on us, and our team relies on one another. Dependability and attention to detail are essential for this position.
If you thrive in a fast-paced environment, love working with people, enjoy learning new things, and take pride in making sure the details are handled correctly, we would love to meet you.
If you frequently miss details, struggle with follow-through, or do not enjoy interacting with people throughout your workday, this position will likely not be the right fit.
Job Type: Full-Time Work Location: In person — Waukee, IA Starting Pay: $20-$22 per hour
Pay: $20.00 - $22.00 per hour
Expected hours: 35.0 – 40.0 per week
Benefits:
<ul>
<li>401(k) matching</li>
<li>Employee discount</li>
<li>On-the-job training</li>
<li>Opportunities for advancement</li>
<li>Paid sick time</li>
<li>Paid time off</li>
</ul>
Application Question(s):
<ul>
<li>Are you available to work during our clinic hours, including early mornings beginning at 7:30 AM and evenings until approximately 6:15 PM?</li>
<li>Reliable attendance is essential to this position because you will be directly responsible for scheduled new patients. Are you able to maintain consistent, dependable attendance?</li>
<li>A new patient is scheduled to arrive in 30 minutes. You notice they have not completed their intake forms, their appointment is not confirmed, and their insurance information is missing. What would you do?</li>
<li>You have completed your primary responsibilities and there are no new patients scheduled for the next hour. What would you do with that time?</li>
</ul>
Work Location: In person

New Patient Care Coordinator/ Chiropractic Assistant

New Patient Care Coordinator/ Chiropractic Assistant

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