New Patient Coordinator

New Patient Coordinator

Green Dental | Spencer, Indiana
Anticipated Start: January 2027 (interested in making connections now)

Starting Pay: $15/hour, based on experience
Pay Growth: Incremental raises as training modules and competencies are completed
Bonus Eligibility: After 90 days

Job Summary

Green Dental is seeking a proactive, compassionate, and highly organized New Patient Coordinator to support new patients at both our Spencer and Lyons locations. After training, your home base will be our Spencer practice.

As one of the first points of contact for new patients, you will do much more than schedule appointments. You will listen to what patients need, educate them about their options, answer insurance and network questions, and guide them to the right pathway for care.

Responsibilities

• Provide an excellent first experience for new patients by phone and in person
• Schedule new patients for both our Spencer and Lyons locations
• Ask the right questions to understand each patient's needs and determine the appropriate next step
• Guide patients through pathways including general care, implants, orthodontics, full-mouth rehabilitation, consultations, and referrals
• Educate patients about Green Dental's services, insurance processes, and network status
• Help patients understand their options when Green Dental is out of network
• Gather and verify insurance information
• Understand provider schedules and appointment requirements to determine the best placement for each patient
• Collect required new-patient booking fees
• Obtain necessary records and information prior to appointments
• Maintain accurate patient information and protect confidentiality in accordance with HIPAA
• Welcome new patients, provide office tours, and create a smooth handoff to the clinical team

What We're Looking For

• Strong work ethic, dependability, and follow-through
• Excellent customer service and phone communication skills
• Ability to listen, educate, and explain information clearly
• Strong organization and attention to detail
• Comfortable learning dental terminology, services, insurance, and scheduling systems
• Confident discussing fees, insurance, and financial expectations with patients
• Dental or medical office experience is a plus
• Previous experience with patient scheduling, insurance, or healthcare administration is a plus
• Bilingual English/Spanish is a plus
• Comfortable using computers and learning practice-management software

Compensation & Benefits

• Starting at $15/hour, based on relevant experience
• Incremental raises through completion of designated training modules and demonstrated competencies
• Bonus eligibility after 90 days of employment
• 401(k)
• Healthcare or childcare stipend
• Paid time off after one year of employment

We can teach our systems and processes. We are looking for someone who brings a strong work ethic, willingness to learn, excellent communication skills, and a desire to make new patients feel informed and well cared for from their very first interaction with Green Dental.

Pay: From $15.00 per hour

Expected hours: 32.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Flextime
• Health insurance
• Paid sick time
• Paid time off

Work Location: In person