New Patient Coordinator

Job Title: New Patient Coordinator

Location: Texas Pain Care – Missouri City, TX

Job Type: Full-Time, Monday–Friday (8:00 AM – 5:00 PM)

At Texas Pain Care, we believe that the first step to patient recovery is a welcoming, efficient, and professional intake experience. As the New Patient Coordinator, you are the face of our practice. You are the vital bridge between referring physicians and our clinical team, ensuring that patients receive the evidence-based care they need the moment they walk through our doors. We are seeking a proactive, detail-oriented coordinator who excels in high-volume environments, manages patient scheduling with precision, and is deeply committed to our "Treat the Patient" philosophy. If you are a problem-solver who thrives on hitting goals and facilitating life-changing care, you will succeed here.

What Success Looks Like

• Seamless Intake: Patients feel informed, comfortable, and oriented from their first phone call to their first visit.
• Referral Growth: You actively maintain and strengthen relationships with referral sources, tracking engagement metrics to drive consistent practice growth.
• Operational Efficiency: Patient charts are prepared accurately and early; schedules are optimized to meet daily provider goals.
• Clinical Collaboration: You function as a key liaison between the front desk, clinical staff, and billing teams, ensuring no patient or procedure request falls through the cracks.

Your Core Responsibilities

• New Patient Liaison: Manage the entire intake lifecycle—scheduling, pre-visit paperwork, insurance verification, and patient welcome orientation.
• Referral Management: Maintain the referral tracker daily, identify bottlenecks in scheduling, and follow up proactively with referring offices and potential patients.
• SCS Program Support: Coordinate scheduling, insurance authorizations, and patient education for our Spinal Cord Stimulator (SCS) and advanced procedure programs.
• Performance Tracking: Monitor marketing and referral metrics to ensure we are meeting monthly visit targets.
• Administrative Excellence: Utilize eClinicalWorks (ECW) to maintain accurate documentation, process messages, and support cross-functional workflows.

Qualities That Thrive Here

• Relationship-Builder: You possess the ability to establish rapport quickly with referring offices, patients, and internal teammates.
• Task-Disciplined: You don’t wait for work to find you; you actively monitor trackers, address gaps in the schedule, and push for efficiency.
• Tech-Savvy: You are proficient in EMR systems (eClinicalWorks preferred) and comfortable navigating insurance portals.
• Resilient & Proactive: You handle high-volume call environments with a calm, friendly demeanor and are always looking for ways to improve the patient journey.

Requirements

• Experience: 1–3 years of experience in a clinical operations, healthcare coordination, or medical front-office role.
• Technical Skills: Proficiency with eClinicalWorks (ECW).
• Communication: Exceptional verbal and written communication skills; you must be comfortable conducting outreach via phone, email, and in-person.
• Compliance: Strong understanding of HIPAA, OSHA, and medical documentation standards.

Perks & Culture

• Competitive hourly rate + eligibility for monthly performance-based incentives and bonuses.
• Comprehensive benefits package (including PTO and health options).
• A collaborative culture that prioritizes coaching and professional growth..

Pay: $16.00 - $18.50 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• eClinicalWorks: 1 year (Required)
• Pain management: 1 year (Required)

Work Location: In person