New Patient Coordinator

New Patient Lead Coordinator (Phone Sales)

My New Smile

Pay: $18.00 – $24.00 per hour + performance-based incentives (pay based on experience)

Are you a natural communicator with a kind, compassionate personality and a real talent for sales? We’re looking for an exceptional New Patient Lead Coordinator who will be the critical first point of contact for every potential patient generated by our significant advertising investment.

This is not a basic scheduling role. You will be fully responsible for converting high-intent leads into scheduled in-office consultations by selling the opportunity of full mouth reconstruction and life-changing smile transformations over the phone. With monthly ad spend driving leads from TV, Facebook, Google, and other channels, the success of our practice depends heavily on your ability to connect, build trust, and guide people toward taking the next step.

You’ll start with a proven script and thorough training so you can speak confidently about our services. As you gain experience, you’ll develop your own natural, authentic style while remaining warm, empathetic, and effective.

Responsibilities

• Respond promptly to every lead generated through our advertising campaigns.
• Engage potential patients by phone with genuine care and curiosity—understand their dental situation, address concerns, and clearly communicate the benefits of full mouth reconstruction and our approach.
• Sell the value of an in-office consultation and schedule appointments efficiently while protecting the doctor’s and team’s time.
• Maintain accurate, detailed records of all interactions, follow-ups, and appointments in Open Dental and HighFive.
• Collaborate with the clinical and front-office teams to ensure a seamless experience from first call through consultation.
• Meet or exceed conversion and scheduling goals in a high-volume environment.

What We’re Looking For

• Kind, compassionate personality — the ability to make people feel heard, respected, and hopeful about improving their smile and quality of life.
• Strong sales ability and comfort “selling” over the phone (previous sales, customer service, or call-center experience is a plus, but not required if you have natural talent and the right attitude).
• Excellent verbal communication, active listening, and phone etiquette.
• Ability to build rapport quickly, handle objections with empathy, and guide conversations toward a scheduled visit.
• Self-motivated, organized, and able to multitask in a fast-paced setting.
• Basic computer proficiency and willingness to learn our CRM and practice management systems.
• Genuine desire to help people transform their lives through better dental care.

Benefits & Growth

• Competitive hourly rate ($18–$24) based on experience, plus performance-based incentives so strong performers can earn significantly more.
• Full training on our script, services, and systems until you feel confident handling calls independently.
• Opportunity to make a direct, measurable impact on people’s lives and on the growth of the practice.
• Supportive team environment focused on excellent patient care.
• Ongoing coaching and development.

To Apply: Please submit your resume and a brief cover letter explaining why you’re a strong fit for this role—especially your experience (or natural ability) with phone sales/customer service and your approach to helping people. Serious inquiries with thoughtful cover letters are highly encouraged.

Only shortlisted candidates will be contacted.

Pay: $18.00 - $24.00 per hour

Expected hours: 40.0 per week

Benefits:

• Paid time off

Work Location: In person