New Patient Coordinator

Company Overview:

Summit Spine and Joint Centers (SSJC) is a rapidly growing, multi-state Interventional Pain Management group practice providing integrated clinical, surgical, and imaging services. With clinic locations across Georgia, North Carolina, South Carolina, and Tennessee, our care teams include Integrated Pain Solutions in North Carolina and Savannah Pain Management in Georgia, all operating as part of the SSJC organization. As one of the largest single-specialty practices in the nation, we are committed to collaboration, high-quality patient-centered care, and supporting our teams as we continue to expand.

Job Description Summary:

Under the general supervision of a licensed provider, as a New Patient Coordinator, one must be detail-oriented with excellent phone call diction and outstanding customer service skills. We are seeking motivated individuals who can problem-solve and multitask, as we are a fast-paced practice. Gain skill and knowledge of organization policies and procedures in support of the department.

This job is a full-time, benefited position at Summit Spine & Joint Centers that reports to the Admin & Call Center Assistant Manager. This position’s primary location will be at the Administrative Building in Lawrenceville, GA.

Responsibilities:

• Adding self-directed or outside referral new patients into the EMR (Electronic Medical Record) system
• Uploading referring provider information
• Adding new patients to Salesforce
• Calling and scheduling, rescheduling New Patients
• Tracking patient appointment(s) approvals and pending status within EClinical Works
• Updating personal injury, liens, attorney, and patient treatment status internal logs
• Answering phones and responding to emails in a timely and professional manner to promote the best patient care
• Supporting the marketing team in increasing the overall patient base through excellent relations with referring providers

Skills And Abilities:

• Must be personable and detail-oriented as a representative of the practice, while callers rely on proper information
• Excellent verbal and written skills for proper documentation of encounters.
• Work well under pressure in a fast-paced environment
• Bilingual candidates encouraged

Education And Experience:

• Experience using EClinical Works or other EMR (Electronic Medical Record) systems preferred
• 1 year of call center experience preferred
• 1+ years’ experience in healthcare preferred
• Previous experience with eClinicalWorks preferred

The employee must communicate professionally, respectfully, and effectively with patients, visitors, clinicians, coworkers, and vendors, including in busy, demanding, or stressful circumstances. The employee must maintain professional composure and consistently perform assigned duties throughout the scheduled work period; manage routine workplace stressors and feedback without disrupting patient care, patient-facing operations, or coworkers’ work; and use established de-escalation and escalation procedures when appropriate. The employee must exercise sound judgment; maintain appropriate workplace boundaries; receive and respond to routine feedback and direction; protect confidential patient and business information; and address patient or workplace concerns through established supervisory and safety procedures. These functions are essential to the position.

Company Overview:

Summit Spine and Joint Centers (SSJC) is a rapidly growing, multi-state Interventional Pain Management group practice providing integrated clinical, surgical, and imaging services. With clinic locations across Georgia, North Carolina, South Carolina, and Tennessee, our care teams include Integrated Pain Solutions in North Carolina and Savannah Pain Management in Georgia, all operating as part of the SSJC organization. As one of the largest single-specialty practices in the nation, we are committed to collaboration, high-quality patient-centered care, and supporting our teams as we continue to expand.

Job Description Summary:

Under the general supervision of a licensed provider, as a New Patient Coordinator, one must be detail-oriented with excellent phone call diction and outstanding customer service skills. We are seeking motivated individuals who can problem-solve and multitask, as we are a fast-paced practice. Gain skill and knowledge of organization policies and procedures in support of the department.

This job is a full-time, benefited position at Summit Spine & Joint Centers that reports to the Admin & Call Center Assistant Manager. This position’s primary location will be at the Administrative Building in Lawrenceville, GA.

Responsibilities:

• Adding self-directed or outside referral new patients into the EMR (Electronic Medical Record) system
• Uploading referring provider information
• Adding new patients to Salesforce
• Calling and scheduling, rescheduling New Patients
• Tracking patient appointment(s) approvals and pending status within EClinical Works
• Updating personal injury, liens, attorney, and patient treatment status internal logs
• Answering phones and responding to emails in a timely and professional manner to promote the best patient care
• Supporting the marketing team in increasing the overall patient base through excellent relations with referring providers

Skills And Abilities:

• Must be personable and detail-oriented as a representative of the practice, while callers rely on proper information
• Excellent verbal and written skills for proper documentation of encounters.
• Work well under pressure in a fast-paced environment
• Bilingual candidates encouraged

Education And Experience:

• Experience using EClinical Works or other EMR (Electronic Medical Record) systems preferred
• 1 year of call center experience preferred
• 1+ years’ experience in healthcare preferred
• Previous experience with eClinicalWorks preferred

The employee must communicate professionally, respectfully, and effectively with patients, visitors, clinicians, coworkers, and vendors, including in busy, demanding, or stressful circumstances. The employee must maintain professional composure and consistently perform assigned duties throughout the scheduled work period; manage routine workplace stressors and feedback without disrupting patient care, patient-facing operations, or coworkers’ work; and use established de-escalation and escalation procedures when appropriate. The employee must exercise sound judgment; maintain appropriate workplace boundaries; receive and respond to routine feedback and direction; protect confidential patient and business information; and address patient or workplace concerns through established supervisory and safety procedures. These functions are essential to the position.