New Patient Referral Coordinator

Overview

We are seeking a proactive and detail-oriented New Patient Referral Coordinator to join our healthcare team. In this vital role, you will serve as the primary point of contact for new patient referrals, ensuring seamless communication between referring providers, patients, and our clinical staff. Your expertise will help facilitate efficient scheduling, verify insurance coverage, and manage medical records while maintaining strict adherence to confidentiality policies. This position offers an exciting opportunity to contribute directly to patient care coordination and improve the overall patient experience through energetic and organized support.

Responsibilities

• Act as the main liaison for incoming patient referrals, ensuring timely and accurate communication with referring providers and patients
• Verify insurance coverage, obtain prior authorization from managed care plans, and confirm eligibility using health insurance policies and electronic health records (EHR) systems
• Collect, review, and organize medical records, including medical history, clinical notes, and relevant documentation in compliance with HIPAA regulations
• Schedule new patient appointments efficiently while coordinating with clinical staff to accommodate patient needs and provider availability
• Maintain detailed records of referral activities, insurance verification, authorization status, and appointment schedules within the EHR system
• Communicate clearly with patients regarding appointment details, required documentation, and insurance information to enhance customer service experience
• Ensure compliance with clinical confidentiality policies and medical terminology standards during all interactions

Requirements

• Proven experience in a medical office setting or healthcare environment with knowledge of medical terminology and medical records management
• Strong understanding of health insurance policies, managed care processes, insurance verification procedures, CPT coding, ICD-9/ICD-10 coding systems, and prior authorization protocols
• Proficiency in Microsoft Office applications (Word, Excel) and electronic health records (EHR/EHR management systems)
• Familiarity with HIPAA regulations to safeguard patient information and uphold confidentiality standards
• Excellent customer service skills with the ability to communicate effectively with patients, providers, and insurance companies
• Knowledge of clinical confidentiality policies and medical billing procedures
• Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail

Join us as a New Patient Referral Coordinator to make a meaningful impact on patient access to care! Your energetic approach combined with your thorough understanding of healthcare processes will help streamline operations and foster positive relationships across our healthcare community.

Pay: $20.00 - $25.00 per hour

Expected hours: 36.0 – 40.0 per week

Benefits:

• Paid time off

Work Location: In person