Nexthink Admin

Job Requirements

Proactive Hardware & Software solving problems on End User Devices

❖ Analysis of trends and recording current health status of End User Devices

❖ Identification where and when the issue occurred and how many users are impacted

❖ Analysis of the events in timeline to identify root causes of issues very quickly

❖ Cooperation with various technical teams on root cause analyses and remediation plans

❖ Resolution of issues discovered;

❖ Documentation of findings and recommendations

❖ Reporting

❖ Supporting & troubleshooting the Nexthink solution components such as Appliance, Web Console, Engine. Focus on administration, operations and maintenance of Nexthink hardware and software

❖ Providing input for collector packaging and assist in deployment scenarios

❖ Perform ongoing maintenance and licence management.

❖ Check the Appliance health (CPU, Disk & Memory Utilization)

❖ Check the connectivity of Engines to Portal on relevant Ports in case of any issues with license/engine/appliance status.

❖ Maintaining customer specific EUCA documentation updated

❖ Maintenance and creation of Investigations, Campaigns, Services, Alerts, Metrics, Scores & Campaigns etc. on Nexthink Finder

❖ Recommending automation candidates and actively supporting EUCA Service Development in the area of development/testing/implementation of new remediation scripts

Key Responsibilities*

Supporting & troubleshooting the Nexthink solution components such as Appliance, Web Console, Engine. Focus on administration, operations and maintenance of Nexthink hardware and software