Nexthink Engineer

• Implement and configure Nexthink platform components:

• Nexthink Collector (endpoint agents)

• Nexthink Engine / Portal

• Enable device-level data collection across:

• Applications, systems, and user activities

• Support Nexthink deployments across enterprise environments

2. Endpoint Analytics & Monitoring

• Analyze endpoint data including:

• CPU, memory, disk usage, and application performance

• Application crashes, freezes, and responsiveness

• Device health and performance trends

3. Digital Employee Experience (DEX) Insights

• Leverage Nexthink to measure and improve:

• Digital Experience scores (DEX)

• User productivity and collaboration experience

• Provide actionable insights to:

• Service Desk teams

• IT Operations and Engineering teams

4. Dashboard Development & Reporting

• Design and develop Nexthink dashboards for:

• Device health and endpoint performance

• Application experience (e.g., Teams performance)

• User experience metrics

• Enable real-time and executive reporting

5. Remote Actions & Automation

• Develop and deploy Nexthink remote actions for:

• Automated troubleshooting and remediation

• One-click fixes for common issues

• Integrate Nexthink automation with:

• ITSM tools (ServiceNow)

• Automation platforms (OneEngine, TechBuddy)

6. Data Engineering & Integration

• Work with Nexthink data APIs:

• Export API, NQL (Nexthink Query Language)

• Data lake integrations

• Design optimized data ingestion strategies:

• Filtered datasets for scalability

• Near-real-time telemetry pipelines

7. AIOps & AI Integration

• Collaborate with AIOps / AI teams to:

• Feed endpoint telemetry into analytics platforms

• Enable anomaly detection and predictive insights

• Support intelligent automation and self-healing use cases

8. Troubleshooting & Incident Support

• Support IT operations teams with:

• Root Cause Analysis (RCA) using endpoint data

• Correlation of logs, user activity, and device performance

• Assist in resolving user issues faster using actionable insights

9. Governance & Best Practices

• Define Nexthink best practices:

• Data usage and retention

• Dashboard and reporting standards

• Ensure secure handling of device and user data

• Manage scalability constraints (data volume, API limits)

10. Stakeholder Collaboration

• Work with:

• Service Desk and IT operations teams

• Platform and automation teams

• Business stakeholders

• Translate business needs into Nexthink analytics and automation use cases