NHS Pathway Specialist - Administrative

NHS Pathway Specialist

ADHD Certify — Hinckley, Leicestershire

Full-time, permanent | In-person | From £28,000 per year, depending on experience

ABOUT THE ROLE

ADHD Certify is a private healthcare provider specialising in autism and ADHD assessment and treatment services. Alongside our private work, we hold NHS commissioning contracts with Integrated Care Boards (ICBs), delivering NHS-funded assessments through Right to Choose and other commissioned pathways.

The NHS Pathway Specialist owns the operational management of our NHS-commissioned services. If you've done this work before at another private provider delivering NHS contracts, you'll know how important — and specialist — this role is. We're looking for someone who can take genuine ownership of the NHS side and keep it running smoothly, compliantly and defensibly.

WHAT YOU'LL BE DOING

ICB dashboard and commissioner reporting

• Own and maintain the full ICB dashboard across every commissioning contract

• Prepare and submit monthly, quarterly and ad-hoc activity reports in line with each ICB's specification

• Track activity against indicative activity plans (IAPs) and flag variance in good time

• Prepare evidence for commissioner reviews, contract meetings and quality assurance visits

Referral to Treatment (RTT) and pathway management

• Manage the end-to-end RTT pathway for NHS-referred patients

• Apply correct clock starts, stops, pauses and treatment codes

• Monitor 18-week compliance and flag potential breaches early

• Investigate the cause of any breaches and support corrective actions

Referral screening and acceptance

• Screen incoming NHS referrals for suitability against each ICB's commissioning criteria

• Accept, defer or return referrals with clear reasoning documented in every case

• Communicate decisions clearly and professionally to referrers and patients

Contract monitoring

• Maintain a clear working knowledge of every contract we hold and the specific stipulations within each

• Track contract review dates, renewal timelines and change-control processes

• Flag emerging risks, non-compliance or contractual concerns to the Managing Director without delay

Working across teams

• Work closely with our Patient Success, QA and clinical teams to ensure NHS-referred patients are booked, treated and reported on in line with every contract

ABOUT YOU — ESSENTIAL

• Proven experience in an NHS pathway management, RTT, commissioning or contract-reporting role

• Strong working knowledge of Referral to Treatment (RTT) rules and 18-week pathway management

• Experience of preparing and submitting activity and performance reports to NHS commissioners or ICBs

• Experience of screening or triaging referrals against defined acceptance criteria

• Excellent data and reporting skills, including confident use of Excel

• Excellent written and verbal communication skills

• Strong attention to detail and the ability to manage multiple concurrent priorities

• Understanding of safeguarding, confidentiality, information governance and UK GDPR

DESIRABLE

• Previous experience in a similar role within another independent or private assessment provider delivering NHS-commissioned services

• Experience working with Right to Choose or dynamic purchasing framework contracts

• Experience using Cliniko or similar clinical records systems

• Previous experience within an autism, ADHD, mental health or neurodevelopmental service

WHAT WE OFFER

• From £28,000 per year, depending on experience, subject to annual review

• 28 days annual leave

• Workplace pension scheme

• Access to relevant training and continuing professional development

• A values-led team that takes clinical governance, patient care and staff wellbeing seriously

• In-person work at our Hinckley office (Suite 1, 1-9 Castle Street, LE10 1DA)

• Full-time, 37.5 hours per week, standard office hours

• Reporting into our Senior Patient Support Manager, with regular oversight from the Managing Director

PRE-EMPLOYMENT

The successful candidate will need to provide evidence of right to work in the UK, satisfactory references, and complete an enhanced DBS check and mandatory induction training (safeguarding, information governance, health and safety).

HOW TO APPLY

Click Apply through Indeed with your CV and a short covering statement explaining your relevant NHS pathway experience and any experience of working within a private provider delivering NHS-commissioned services.

Shortlisted candidates will be invited to complete a short video screening, followed by a panel interview with the Senior Patient Support Manager, Managing Director, and one further panel member.

ADHD Certify is committed to inclusive recruitment. We welcome applications from neurodivergent candidates and from candidates of all backgrounds.

Pay: From £28,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Discounted or free food

Work Location: In person