Nice Cxone

Job Description NICE CXone Developer (25 Years Experience)

Position: NICE CXone Developer

Experience: 25 Years

Job Summary

We are looking for a skilled NICE CXone Developer with hands-on experience in CXone Studio Scripting, IVR Development, REST API Integration, and ACD/Call Routing. The candidate will be responsible for designing, developing, enhancing, and supporting customer contact center solutions using the NICE CXone platform.

Key Responsibilities

• Design, develop, test, and maintain IVR applications using NICE CXone Studio.
• Create and modify Studio scripts for inbound, outbound, and blended contact center solutions.
• Configure and manage ACD skills, call flows, routing strategies, queues, and agent assignments.
• Integrate NICE CXone with external applications and third-party systems using REST APIs, Web Services, and JSON/XML.
• Implement intelligent call routing based on business requirements and customer journey needs.
• Analyze and troubleshoot IVR, call routing, API, and telephony-related issues.
• Work closely with business stakeholders, architects, and support teams to deliver scalable contact center solutions.
• Participate in deployments, upgrades, and production support activities.
• Prepare technical documentation, design specifications, and operational procedures.
• Ensure adherence to security, compliance, and coding standards.

Required Skills

• 2–5 years of experience in NICE CXone platform development.
• Strong hands-on experience with CXone Studio Scripting.
• Experience in IVR design and development.
• Solid understanding of ACD configuration, call routing, skills-based routing, and queue management.
• Experience with REST API integration, JSON, XML, and web services.
• Knowledge of contact center technologies and telecom concepts.
• Familiarity with troubleshooting call flow and voice application issues.
• Understanding of SDLC, Agile methodologies, and version control tools.

Preferred Skills

• Experience with NICE CXone APIs, Digital Channels, or Omnichannel solutions.
• Knowledge of CRM integrations (Salesforce, Dynamics, ServiceNow, etc.).
• Exposure to cloud contact center environments.
• Basic understanding of JavaScript, SQL, and scripting concepts.
• Experience in production support and incident management.