Nice CXOne Developer

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.

What we are looking for

Role: Nice CXOne Developer

Experience Range: 7 – 8 Years

Location: Chennai/Bengaluru/Hyderabad/Pune/Kolkata/NCR/Mumbai

Must Have:

• Strong expertise in NICE CXone and Cisco UCCE/UCCX
• contact center platforms, with a solid foundation in SIP, VoIP, and enterprise telephony.
• Experienced in cloud architectures on AWS and Azure, and skilled in API, middleware, and enterprise system integrations to enable seamless, scalable contact center solutions.
• Hands-on exposure to NICE CXone CCaaS.
• Strong understanding of NICE CXone architecture and Cisco contact center platforms (UCCE/UCCX), along with practical experience in SIP, VoIP, and telephony integrations.
• ith hands-on expertise in NICE CXone IVR and Bot development using Mpower Studio.
• Strong practical experience with NICE CXone development tools including Studio, APIs, and scripting, along with solid understanding of Cisco UCCE/UCCX call flows and routing logic.
• Proficient in programming languages such as JavaScript, Python, or .NET, and experienced in REST APIs, web services, and data exchange formats (JSON, XML) for enterprise integrations.

Good to Have:

• NICE CXone certification.
• Cisco CCNA/CCNP Collaboration