NICE CXone Development Lead / Technical Lead

Cincinnati, OH, United States (On-site)

Contract (6 months 22 days)

Published 1 hour ago

REST API integration

CRM Integrations

CXone platform

WFM (Workforce Management)

Development & Scripting

Workforce Optimization

nice cxone

Reporting & Analytics

AI/ML

We are seeking an experienced NICE CXone Development Lead who can provide hands-on technical leadership, solution design, and delivery ownership on the NICE CXone platform. The role requires deep expertise in CXone configuration, IVR/Studio development, WFM/WEM, integrations, and AI enabled CX features, along with the ability to mentor teams and drive best practices across complex contact center implementations.

Key Responsibilities:

• Own technical architecture, detailed design, and development on the NICE CXone platform
• Act as hands-on SME and technical lead, contributing directly to configuration, scripting, and solution build

Design and deliver end to end CXone solutions including:

• IVR / Studio call flows
• Omnichannel workflows
• CRM embedded agent experiences
• Define and drive technology roadmaps aligned with NICE best practices for scalability, performance, and security
• Work closely with business, architects, and delivery teams to understand requirements and design target state solutions
• Lead integration design and implementation, including CRM screen pops and REST based integrations
• Conduct code/configuration reviews to ensure quality, maintainability, and security
• Coach and mentor developers; provide technical guidance across the team
• Contribute to architecture plans, estimates, and delivery timelines
• Support change and release initiatives related to CXone platform enhancements

Must Have Skills & Experience:

• 8+ years of experience in CCaaS platforms, with strong focus on NICE CXone

5+ years of hands-on experience with:

• NICE IVR / Studio scripting
• WFM / WEM
• Reports and dashboards
• JavaScript / scripting within CXone
• Experience with CRM embedded CXone agent, screen pop, and customer journey integration
• 2+ years of hands on experience with REST/API based CRM integrations
• Strong understanding of AI/ML capabilities within NICE CXone and AI led CX use cases
• NICE Advanced Certifications (preferred)
• Strong knowledge of Agile delivery, Jira, and Scrum
• Excellent communication, documentation, and presentation skills

Nice to Have:

• Experience with NICE Quality Management (QM)
• Exposure to large enterprise or multi region CXone deployments
• Experience working in high availability, regulated environments

Key Competencies:

• Strong technical ownership and solution mindset
• Ability to lead by hands on example
• Clear communicator with technical and non technical stakeholders
• Quality focused with strong design discipline

The pay range that the employer in good faith reasonably expects to pay for this position is $39.30/hour - $61.40/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.