NICE CXone Senior Developer

Role & responsibilities

Required Skill : NICE CXone Sr. Developer

Job Description

• The NICE CXone Developer Engineer will be responsible for designing, developing, implementing and customizing NICE CXone applications
• Build integrations between CXone and enterprise systems (CRM, WFM, reporting tools).
• Support the migration from Cisco contact center platforms (UCCE/UCCX) to NICE CXone
• Translate Cisco call flows and routing scripts into NICE CXone equivalents.
• Work with NICE CXone APIs, RESTful services, and connectors for third-party systems.
• Develop automation scripts for provisioning and configuration.
• Work closely with infrastructure engineers, QA teams, and Cisco/NICE support.
• Prepare technical documentation, migration guides, and code repositories.
• Building conversation AI flows (chatbot, voicebot) with the help of Cognigy AI or Omilia AI

Tools & Technologies

• NICE CXone Mpower
• CRM (Salesforce, MS365 dynamics)
• Cognigy AI, Omilia AI
• Dialer (Personal connect or 3rd Party)

Preferred candidate profile