ACCORD INNOVATIONS SDN. BHD.
NICE CXone Solution (Cantonese Speaker)
Skills
2 months ago
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Important information
Contract type:
Freelance / Contract
Salary:
MYR 120,000 – MYR 132,000 / year
Location:
Cyberjaya, Selangor, Malaysia
Work mode:
Onsite
Published on:
13 August 2026
What they need
About the role
We are seeking an experienced UC / Contact Centre / CX Solution Architect or Consultant with strong expertise in NICE CX and Enterprise Voice / Telephony technologies. The successful candidate will work closely with enterprise clients to understand business and technical requirements, design scalable technology solutions, provide technical consulting, and support the implementation and delivery of Unified Communications (UC), Contact Centre, and Customer Experience (CX) solutions across Malaysia and Singapore.
Key responsibilities
- Lead UC, Contact Centre, Voice, and CX solution design and implementation for enterprise clients
- Provide expert-level consulting and technical guidance on NICE CX solutions
- Design and support enterprise voice architecture covering VoIP, SIP, PSTN, SBC, call routing, and telephony
- Assess existing client environments and recommend suitable technology solutions and improvements
- Work with platforms including NICE CX, Genesys, Microsoft Teams, and Zoom
- Conduct client workshops, requirement-gathering sessions, and technical discussions
- Prepare and deliver technical presentations, solution proposals, architecture documents, and recommendations
- Collaborate with project, engineering, vendor, and client teams throughout the project lifecycle
- Support solution integration, testing, deployment, and implementation
- Manage technical stakeholders and build strong client relationships
About you
- Minimum 7 years of experience in UC, Voice, Contact Centre, CX/EX, or related technology consulting
- Expert-level experience in NICE CX is mandatory
- Strong hands-on experience in Enterprise Voice / Telephony
- Strong knowledge of VoIP, SIP, PSTN, Call Routing, and SBC
- Experience with one or more of: Genesys Contact Centre, Microsoft Teams, Zoom
- Strong experience in UC, Contact Centre, and CX solution architecture, design, and implementation
- Proven experience in client-facing consulting, solution design, and technical presentations
- Strong project delivery and stakeholder management experience
- Excellent communication and interpersonal skills
- Must currently be based in Malaysia and be willing to attend client meetings in Malaysia and Singapore
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