Night Audit

Night Audit - Duties

• Greet and welcome guests in a friendly and professional manner
• Check-in and check-out guests, ensuring accurate information is obtained and recorded
• Answer phone calls and respond to guest inquiries promptly and courteously
• Provide information about hotel facilities, services, and local attractions
• Handle guest complaints or concerns with empathy and resolve issues to ensure guest satisfaction
• Process payments and maintain accurate records of guest transactions
• Assist with reservations and room assignments as needed
• Collaborate with other hotel departments to ensure smooth operations

Requirements

• Previous experience in a customer service role, preferably in the hospitality industry
• Excellent communication skills, both verbal and written
• Proficient in using phone systems and computer software for reservations and guest management
• Strong interpersonal skills with the ability to build rapport with guests
• Ability to multitask and prioritize tasks in a fast-paced environment
• Bilingual or multilingual skills are a plus
• Knowledge of hotel operations and front desk procedures is desirable