Wright Investments

<h1><strong>Night Auditor</strong></h1>
<h2><strong>Position Summary</strong></h2>
<p>The Night Auditor is responsible for balancing the daily revenue and expense transactions for the hotel while providing exceptional guest service in a professional and genuinely friendly manner. This role may also serve as the manager-on-duty during the shift and ensures the successful overnight functioning of the Front Office.</p>
<h2><strong>Key Responsibilities</strong></h2>
<ul>
<li>Post appropriate charges and transactions to guest accounts.</li>
<li>Maintain, review, post, and/or transfer charges and deposits to master accounts.</li>
<li>Investigate or analyze out-of-balance situations and complete necessary corrections.</li>
<li>Prepare daily revenue summaries and front office statistical reports.</li>
<li>Perform end-of-day system procedures and prepare systems for the next day’s operations.</li>
<li>Serve as night manager-on-duty as assigned and complete the MOD report.</li>
<li>Assist guests with check-in, check-out, and general inquiries regarding rates, room types, amenities, and local area information.</li>
<li>Resolve guest complaints using the company’s Guest Service Recovery method, escalating when necessary.</li>
<li>Complete end-of-shift reports and deposits following company cash-handling standards.</li>
<li>Maintain awareness of security and safety concerns and notify supervisors of risks.</li>
<li>Keep work areas clean and organized and maintain safe work habits.</li>
<li>Perform additional duties as needed, required, or directed.</li>
</ul>
<h2><strong>Qualifications</strong></h2>
<ul>
<li>One year of experience in a similar position or guest service agent experience with relief night audit responsibilities preferred.</li>
<li>Knowledge of accounting procedures and strong attention to detail.</li>
<li>Ability to communicate clearly and professionally through proper grammar and active listening.</li>
<li>Ability to operate a variety of computer applications.</li>
<li>Availability to work weekends, holidays, overtime, and alternating shifts.</li>
<li>Ability to stand for prolonged periods (up to 4 hours or more).</li>
<li>Ability to perform very light, infrequent physical movements such as bending, stretching, stooping, or squatting.</li>
<li>Primarily indoor work environment within hotel facilities.</li>
</ul>


Night Audit (one night only)

Night Audit (one night only)

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