Night Auditor

Are you ready to be part of a little something extraordinary?

Our Story

Little National Hotel Newcastle (LNN) by Doma Hotels, is on the lookout for vibrant, passionate, and guest-focused individuals to join our exceptional team. If you have a flair for hospitality, a love for creating memorable experiences, and a desire to be part of a forward-thinking hotel brand, we want to hear from you!

Comprising of 181 rooms and located on Honeysuckle Drive, Little National Hotel will offer guests a distinct blend of luxury and comfort. With architect by Bates Smart and Luchetti Krelle, Little National will set a new benchmark in hospitality for the Newcastle region. With luxurious common areas including lounge and bar, library for those needing a space to work and a state-of-the-art gym by Technogym.

Little National Hotel is not just a place to stay; it's an experience. Redefining the concept of boutique luxury by blending modern design, personalised service, and a unique approach to hospitality. Our team is the heartbeat of our hotel, and we take pride in delivering unparalleled guest experiences.

About the role

Our Little National Hotels are all about the little details making a big impact on our guest experiences. As a Night Auditor, you will be responsible for balancing the hotels daily operations revenue and expense transactions, the overall procedures and appearance of the over-night front desk team, all whilst creating little moments for guests that will keep them coming back for more.

Responsibilities include:

• complete night audit across hotel and successfully rolling in preparation for the next day's trading
• attend to guests needs in accordance with the hotels policies and procedures
• complete departure checks, early departures, overnight walk ins and phone and email enquiries
• prepare all relevant reports for required departments
• maintain full knowledge of hotels rates, packages and special promotional activities
• accurately document detailed shift reports
• complete security walks of the property & public areas

What you will bring

We constantly strive to find exceptional individuals who contribute to our team’s success Your natural flare exudes passion and ambition. A guest-service expert and champion leader. Your warm and welcoming personality when sharing your local knowledge of Newcastle creates surprising and memorable experiences for our guests.

Naturally, your previous years within a luxury hospitality setting, will come highly regarded. As will the following:

• ability work under minimal supervision, whilst maintaining confidentiality of guest information & hotel data
• situational awareness/strong decision making abilities
• excellent personal presentation and presence
• strong attention to detail with a focus on numbers
• understanding of yield management with regards to maximising occupancy & average rates of hotel.
• availability to work a rotating roster including; weekend shifts and public holidays.
• willingness and ability to exceed expectations
• Opera knowledge or desire to learn
• accounting Diploma or degree is preferred, though not essential
• current RSA Certification
• current First Aid Certification

Why you want to join our Team

At Doma Hotels our mission is great people in great places providing exceptional experiences. We offer our staff extensive training and development, including our ‘Future You’ training platform. As well as a fun, vibrant and friendly working environment, and plenty of career pathway opportunities.

Doma staff receive great benefits, including (but not limited to) discounts across; accommodation (for themselves, friends and family), parking, wellness facilities (the spa and the gym), complimentary staff bootcamp, food and beverage, and early bird access to Doma residential apartment developments.