Night Auditor

Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and team to help bring your career to the next level. If this sounds like an opportunity you’ll love, please start your application today!

Compensation:

$13 - $15 hourly

Responsibilities:

• Make sure every hotel guest has a pleasant stay

• Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required

• Perform additional bookkeeping, administrative, and accounting procedures as required

• Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process

• Compile and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management

• Work closely with the housekeeping department in keeping room status reports up to date and coordinating requests for maintenance and repair work

• Accommodates special requests of guests whenever possible

• Assist in preregistration, blocking of rooms for reservations, thoroughly understanding and adhering to proper credit, check-cashing, and cash-handling policies and procedures

• Perform financial-related functions like posting charges to guest accounts, raising paid outs, currency exchange, and using suggestive selling techniques to offer guests assistance in making superior choices

• Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment

Qualifications:

• Outstanding communication skills and excellent customer service skills are required

• Some college is preferred but a high school diploma or equivalent is required

• Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required

• Must be computer proficient; experience with accounting or reservation software is a bonus

• Overnight shift; requires flexible hours

• Familiarity with hotel front desk, hospitality, administrative, or night audit experience is preferred but not required

• OnQ property system knowledge is a plus, but not required

• Flexible schedule; must be available Friday and Saturday nights (11 PM - 7 AM) as well as 2-3 additional nights per week

• Must be able to stand on your feet for 8 hours during a typical shift

• Please only apply if you meet each of these criteria

About Company

Founded in 2005, Rolling Hills Hospitality operates 20 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.