Night Auditor

Job Summary

Join our dynamic hospitality team as a Night Auditor, where you will be the vigilant guardian of our hotel’s overnight operations. This energetic role combines guest relations, administrative oversight, and security responsibilities to ensure a seamless and welcoming experience for our guests during nighttime hours. As a Night Auditor, you will be the first point of contact for late-night arrivals and departures, managing front desk functions while maintaining the safety and security of the property. Your proactive approach and hospitality expertise will help uphold our commitment to exceptional guest service and operational excellence around the clock.

Duties

• Greet and assist guests arriving or departing during overnight hours with professionalism and warmth, ensuring excellent customer service through phone communication and in-person interactions.
• Manage hotel reservations using property management systems (PMS) such as OPERA, updating guest records accurately and efficiently.
• Conduct nightly audits of financial transactions, verifying billing accuracy, posting charges, and balancing accounts to ensure financial integrity.
• Monitor security systems, perform CCTV surveillance, and conduct property inspections to maintain safety standards and prevent theft or vandalism.
• Handle guest inquiries, resolve issues promptly with customer service problem-solving skills, and communicate effectively with multilingual or bilingual guests to enhance their stay.
• Complete detailed shift reports, incident logs, and audit documentation to ensure smooth handovers between shifts and compliance with hotel procedures.
• Enforce hotel emergency procedures when necessary, coordinating with local authorities or emergency responders to ensure guest safety.

Qualifications

• Proven experience in hospitality management or hotel front desk operations, ideally within resort or hotel environments.
• Familiarity with hospitality reservation systems such as OPERA or other property management systems (PMS).
• Strong customer service skills with a focus on guest relations, phone etiquette, and problem resolution.
• Ability to communicate effectively in multiple languages; bilingual skills are highly desirable.
• Knowledge of hotel emergency procedures, security protocols, and night audit processes.
• Excellent organizational skills with attention to detail for financial audits and record keeping.
• Comfortable working independently during night shifts in a fast-paced environment while maintaining high energy levels.

This role offers an exciting opportunity to be an integral part of our 24/7 hospitality team—delivering outstanding guest experiences while ensuring safety and operational efficiency throughout the night. If you’re energetic, detail-oriented, and passionate about hospitality management, we invite you to bring your expertise to our vibrant team!

Pay: $15.00 - $18.00 per hour

Work Location: In person