Night Auditor

About the role TOURISTS' goal in all positions is to exceed

expectations of our guests. Members of the Front Desk Team are in a

highly visible and hands-on position. The Night Auditor anticipates

guest needs by providing front desk services past late night into the

early morning. This includes checking guests in and out, answering

calls, performing late night guest requests, and general upkeep of the

common areas. It may be necessary to perform a multitude of different

functions not specifically related to this position. The ideal candidate

is self-motivated, proactive, and resourceful. What you'll do - Comply

to shift checklists and Standard Operating Procedures (SOPs) that relate

to Front Desk Operations - Maintain a confident and professional manner

whilst checking guests in and out, answering phone calls, guest text

messages, and emails. - Make reservations and confidently answer

questions regarding rooms, property, and local attractions - Open,

secure, and balance out shift banks to include the verification of all

cash deposits, credit card and room charge transactions during all

shifts - Create detailed shift reports that will be used for briefing

incoming staff of the previous shifts- updates, issues, and relevant

information - Assist closing teams with guest services which may include

bar service, trash disposal, room deliveries, housekeeping requests. -

Walk the property on nightly basis and log property discrepancies -

Maintain an increased awareness of safety issues throughout the

property - Maintain a high level of cleanliness and safety in the work

area - The person in this position may have to lift up to 50 pounds on a

daily basis. Any lift over 50lbs is deemed a two-person lift - The

person having this position may have to stand and/or walk, push, kneel,

bend, balance, squat, reach and stretch for eight (8) hours per day -

The position does require movement between locations on property

exposing individuals to variable climate conditions - Always ensure open

lines of communication with all departments and upper management via

radio, text, email, log books, meetings, etc., to ensure all needs of

the hotel are met - Attend all relevant meetings - Comply with all

Company policies and procedures - Create a respectful and safe work

environment - Maintain on-going professional development

Qualifications - Two (2) years related experience in hospitality or

service industry - One (1) year night audit experience preferred - High

School diploma or general education degree (GED) - Certificates,

licenses, and/or identification cards as required by the U.S. Department

of Justice to verify employment eligibility - Ability to read and

interpret documents such as safety rules, operating and maintenance

instructions and procedure manuals - Ability to write routine reports

and correspondence - Proficiency in Google Suite - Ability to understand

other computer programs (i.e. PMS and POS)