Night Auditor

Summary

We are seeking a dependable, detail-oriented, and customer-focused Night Auditor to join our team. The Night Auditor is responsible for providing excellent guest service during overnight hours while completing the hotel’s daily financial and accounting procedures.

This position includes checking guests in and out, answering phone calls, responding to guest requests, processing payments, balancing daily transactions, and completing required nightly audit reports.

Primary Duties & Responsibilities

Night Audit & Accounting

• Audit and balance reports from the day's operations.
• Verify that credit card transactions have been properly processed.
• Ensure guest folios are accurate and balanced.
• Verify and record cash payments and other monetary transactions.
• Review daily transactions for accuracy and identify discrepancies.
• Complete the nightly audit process accurately and within required timeframes.
• Prepare, compile, and distribute required reports to management and relevant staff.
• Complete additional reports, projects, or assignments requested by management.

Front Desk Operations

• Check guests in and out accurately, efficiently, and courteously.
• Process payments, deposits, and other guest transactions.
• Schedule guest wake-up calls as requested.
• Answer incoming phone calls and assist with reservations, questions, and guest requests.
• Issue room keys while following security and guest privacy procedures.
• Accurately document room registrations, room changes, charges, credit card transactions, guest concerns, and maintenance issues.
• Maintain guest privacy and confidentiality at all times.

Guest Service

• Provide friendly and professional assistance to guests throughout the overnight shift.
• Respond promptly to guest questions, concerns, and requests.
• Resolve guest service issues professionally and escalate concerns when necessary.
• Answer questions regarding hotel policies, services, and amenities.
• Follow up on guest requests to ensure they have been addressed.
• Positively represent the property and provide a welcoming environment for guests.
• Follow all procedures related to guest safety and security.

General Responsibilities

• Maintain a clean, organized, and professional lobby and front desk area.
• Ensure the front desk is stocked with necessary supplies.
• Communicate important information and overnight activity to incoming staff and management.
• Report maintenance, security, or safety concerns promptly.
• Perform additional duties as assigned.

Qualifications & Experience

• High School Diploma or GED required.
• Previous hotel front desk or Night Audit experience highly preferred.
• Basic accounting and mathematical skills.
• Previous experience processing payments and balancing transactions preferred.
• Comfortable using computers and learning hotel property management systems.
• Experience with Microsoft Word, Excel, and Outlook preferred.
• Excellent organizational and prioritization skills.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving skills.
• Ability to work independently during overnight hours.
• Must be dependable and punctual.
• May be required to stand for extended periods.
• Must be available to work overnight shifts, weekends, and holidays.
• Must be available for training during the day and/or evening shift for at least one week after hire before transitioning to the overnight schedule.

Job Details

Job Types: Full-time, Part-time

Pay: $17.00–$19.50 per hour

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule

• 8-hour shift
• Night shift
• Overnight shift
• Holidays
• Weekends as needed

Shift Availability: Overnight Shift (Required)

Work Location: In person

Pay: $17.00 - $19.50 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Hotel: 1 year (Preferred)

Work Location: In person