Night Auditor

Job Overview
We are seeking a dedicated Night Auditor to join our hospitality team. The Night Auditor plays a vital role in ensuring smooth overnight operations, providing exceptional guest services, and maintaining the security and accuracy of hotel records. This position offers an opportunity to work in a dynamic environment where attention to detail and excellent communication skills are essential. The ideal candidate will have experience in hospitality, strong customer service abilities, and proficiency with multi-line phone systems.

Duties

• Perform nightly audit procedures to verify and balance hotel financial transactions.
• Greet guests arriving during overnight hours with professionalism and courtesy.
• Handle guest check-ins and check-outs efficiently while providing excellent customer service.
• Manage multi-line phone systems to respond to guest inquiries and internal communications.
• Maintain accurate records of reservations, billing, and other administrative tasks.
• Address guest concerns promptly and escalate issues when necessary to ensure guest satisfaction.
• Ensure the safety and security of the hotel premises during overnight hours.
• Prepare reports for management regarding occupancy, revenue, and other operational metrics.
• Assist with administrative duties such as filing, data entry, and correspondence as needed.

Experience

• Previous experience in front desk operations or hotel front office is preferred.
• Strong knowledge of hospitality standards and guest services.
• Multilingual or bilingual skills are a plus, enhancing communication with diverse guests.
• Excellent phone etiquette and customer service skills are essential.
• Experience working with multi-line phone systems is highly desirable.
• Familiarity with hotel management software or property management systems is advantageous.
• Prior experience working night shifts in a hospitality setting is preferred but not required. This role offers an engaging opportunity for individuals passionate about hospitality and guest services to contribute to a welcoming environment while developing their professional skills within the hotel industry.

Job Types: Full-time, Part-time

Pay: $18.25-$18.75 per hour

Work Location: In person