Night Auditor

Job Summary

Join our dynamic hospitality team as a Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations. In this vital role, you will oversee the nightly financial reconciliation, guest check-ins and check-outs, and uphold the highest standards of guest service. Your proactive attitude will help maintain the safety, security, and smooth functioning of the hotel during nighttime hours. If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for hospitality management, this is your opportunity to shine!

Duties

• Conduct nightly audits using property management systems (PMS) such as OPERA to reconcile accounts and prepare financial reports.
• Manage guest arrivals and departures with professionalism, ensuring accurate reservations and billing procedures.
• Provide exceptional guest services by addressing inquiries, resolving issues promptly, and maintaining positive guest relations.
• Monitor security cameras and perform safety checks to ensure hotel premises are secure during overnight hours.
• Handle all phone communications with courteous phone etiquette, directing calls efficiently and assisting guests with their needs.
• Follow hotel emergency procedures swiftly and accurately in case of incidents or safety concerns.
• Complete detailed shift reports, incident logs, and audit documentation to ensure accurate record-keeping for management review.

Experience

• Previous experience in hospitality management or front desk operations within a hotel or resort environment is highly preferred.
• Proficiency with property management systems (PMS), especially OPERA or similar platforms, is essential.
• Strong customer service skills with the ability to problem-solve effectively and communicate clearly in multiple languages or bilingually is advantageous.
• Familiarity with hotel emergency procedures, guest services protocols, and night audit processes is desirable.
• Experience working in a multilingual or multicultural setting enhances your ability to connect with diverse guests.
• Prior resort experience or hotel experience focusing on guest relations will help you excel in this role.
• Ability to handle phone communication professionally while demonstrating excellent phone etiquette is required.

Join us as a Night Auditor and be part of a vibrant team dedicated to delivering exceptional hospitality experiences around the clock!

Pay: $14.00 - $16.00 per hour

Expected hours: 16.0 – 32.0 per week

Work Location: In person