Night Auditor

Position Summary

The Night Auditor is responsible for providing excellent guest service during overnight hours while completing the hotel’s daily financial reconciliation and preparing the property for the next business day. This position combines front desk responsibilities, guest assistance, security awareness, and basic accounting duties.

The ideal candidate is dependable, detail-oriented, comfortable working independently, and able to remain professional when handling guest concerns or unexpected situations.

Essential Duties & Responsibilities

• Greet guests professionally and provide friendly, efficient service.
• Complete guest check-ins and check-outs.
• Process reservations, room changes, extensions, cancellations, and other guest requests.
• Answer incoming telephone calls and assist guests with questions regarding the hotel and local area.
• Process cash, credit card, and other approved forms of payment accurately.
• Complete the nightly audit and close out the hotel’s business day.
• Review guest accounts and folios for accuracy.
• Reconcile room charges, payments, deposits, and other hotel transactions.
• Identify and correct discrepancies when appropriate and report unresolved issues to management.
• Prepare and distribute required nightly and daily reports.
• Ensure applicable room rates, taxes, fees, and adjustments are posted correctly.
• Balance front desk transactions and cash drawer as required.
• Maintain accurate documentation of overnight activity, incidents, guest concerns, and items requiring management follow-up.
• Respond professionally to guest complaints and work to resolve concerns within established hotel policies.
• Monitor the property during overnight hours and report suspicious activity, disturbances, safety concerns, or emergencies.
• Contact management, emergency services, or appropriate personnel when necessary.
• Maintain confidentiality of guest, employee, and hotel information.
• Keep the front desk and lobby area clean, organized, and professional.
• Communicate important information to incoming front desk staff and management.
• Complete additional overnight duties and property checks as assigned.
• Follow all hotel policies, procedures, safety requirements, and cash-handling standards.
• Perform other duties as assigned based on hotel operational needs.

Qualifications

• Previous hotel, front desk, customer service, cash-handling, or accounting experience preferred.
• Night audit or hotel property-management-system experience is preferred but not required.
• Basic computer and mathematical skills.
• Strong attention to detail and ability to identify discrepancies.
• Excellent communication and customer-service skills.
• Ability to remain calm and professional when handling difficult guest situations.
• Ability to work independently with limited supervision.
• Must be dependable and punctual.
• Must be comfortable working overnight hours.
• Ability to maintain confidential information.

Schedule Requirements

This position requires availability for overnight shifts, including weekends and holidays based on business needs. Reliable attendance is essential because the Night Auditor is responsible for closing the hotel's business day and maintaining front desk operations overnight.

Physical Requirements

The employee must be able to sit, stand, and walk for extended periods during the shift; use computers and standard office equipment; communicate effectively with guests and employees; and occasionally lift or move items associated with normal front desk operations.

Expectations

The Night Auditor is expected to maintain a professional appearance and demeanor, provide a welcoming environment for guests, protect hotel assets, maintain accurate financial records, and ensure a smooth transition between business days.

Red Lion Hotel & Conference Center is an Equal Opportunity Employer.

Pay: From $17.00 per hour

Expected hours: 40.0 per week

Work Location: In person