Night Auditor

Night Auditor

The Night Auditor serves as the overnight Manager on Duty (MOD) and is the primary point of contact for guests during overnight hours. This role is responsible for providing exceptional guest service by welcoming and registering guests, processing arrivals and departures, handling guest requests, and completing the nightly audit process. The Night Auditor ensures all guest interactions comply with brand standards and company policies while maintaining accurate financial records.

The following reflects the essential duties of the position but is not intended to be an exhaustive list. Additional responsibilities may be assigned, and duties may change at management's discretion.

Essential Duties and Responsibilities

Guest Service

• Welcome guests in a friendly, professional, and efficient manner.
• Check guests in by verifying reservations, assigning the appropriate room type, confirming rates, and issuing room keys.
• Check guests out by reviewing charges, processing payments, collecting keys, and ensuring guest satisfaction.
• Respond promptly and professionally to guest questions, concerns, and service requests.
• Resolve guest issues whenever possible and escalate concerns to management as needed.
• Answer incoming phone calls, direct calls to the appropriate departments, and take and deliver messages.
• Provide information regarding hotel amenities, local attractions, restaurants, and directions.
• Use suggestive selling techniques to promote room upgrades and other hotel services.

Front Desk Operations

• Process guest reservations and modifications accurately.
• Maintain accurate guest accounts and room availability using the property's management system.
• Coordinate room status updates with the Housekeeping department.
• Print arrival reports from Booking.com, Expedia, and other third party booking channels and ensure all reservations are entered correctly into the property's management system.
• Follow all brand standards when processing guest stays, including loyalty program procedures.

Night Audit and Financial Responsibilities

• Complete the nightly audit process accurately and on time.
• Maintain a balanced cash drawer throughout the shift.
• Process all cash, credit card, and electronic payment transactions accurately.
• Complete accounts receivable and direct billing tasks as assigned.
• Prepare and distribute required daily reports.

Hotel Operations

• Restock the hotel market, lobby shop, or sundry area as needed.
• Inspect equipment and report unsafe conditions or maintenance issues immediately.
• Maintain cleanliness and organization of the front desk and lobby areas.
• Ensure compliance with energy conservation initiatives and safety procedures.
• Report all safety or security concerns to management immediately.
• Maintain knowledge of hotel rates, policies, and procedures.
• Communicate important information during shift change through proper pass down procedures.
• Maintain effective performance in a fast paced environment and during emergency situations.

Safety and Compliance

• Know and follow all hotel safety, security, and emergency procedures.
• Operate office equipment and hotel systems proficiently.
• Attend all required meetings and training sessions.
• Maintain flexibility with scheduling, assignments, weekends, holidays, and overnight shifts.
• Perform other duties as assigned by management.

Job Types: Full-time, Part-time

Pay: $12.00 per hour

Education:

• High school or equivalent (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person