Night Auditor

Night Auditor

Job Summary:

The Night Auditor is responsible for providing excellent guest service during overnight hours while ensuring the accuracy of daily financial transactions and completing end-of-day hotel operations. The ideal candidate is professional, dependable, detail-oriented, and able to work independently overnight while maintaining guest satisfaction and hotel security.

Key Responsibilities:

Night Audit Duties:

• Complete the daily end-of-day process in Opera Cloud PMS.
• Balance and reconcile daily guest and non-guest accounts.
• Verify the accuracy of room charges, payments, credit card transactions, and account postings.
• Prepare and distribute end-of-day financial and operational reports.
• Identify and resolve discrepancies in daily financial records.
• Ensure all financial transactions and reports comply with company standards and accounting procedures.
• Review reservations, room rates, and guest accounts for accuracy.
• Maintain accurate records and complete all required audit documentation.

Overnight Guest Services:

• Welcome guests and assist with late-night check-ins and early-morning check-outs.
• Respond to guest inquiries, requests, and concerns in a professional and timely manner.
• Process reservations, room assignments, payments, and other front desk transactions as needed.
• Monitor hotel activity and help maintain a safe, secure, and comfortable environment for guests.
• Communicate important guest issues, maintenance concerns, and operational updates to the appropriate team members.
• Ensure the front desk and lobby areas remain clean, organized, and presentable.
• Complete shift handover notes and communicate relevant information to the incoming team.

Qualifications:

• Previous hotel front desk or night audit experience is an asset.
• Experience with Opera Cloud PMS or similar property management systems is preferred.
• Strong attention to detail, numerical accuracy, and organizational skills.
• Excellent communication and customer service skills.
• Ability to work independently and make sound decisions during overnight hours.
• Strong problem-solving skills and the ability to handle guest concerns professionally.
• Dependable, punctual, and comfortable working overnight shifts.
• Basic computer skills and the ability to prepare and review financial reports.

Job Type: Full-time

Pay: From $20.83 per hour

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• On-site parking

Work Location: In person