Night Auditor

Job Summary

Join our vibrant hospitality team as a Night Auditor, where your energetic and detail-oriented approach will ensure smooth overnight operations and exceptional guest experiences. In this pivotal role, you will oversee the hotel’s nightly financial reconciliation, provide outstanding guest services, and maintain the safety and security of our property. Your multilingual skills and hospitality management expertise will help create a welcoming environment for diverse guests while ensuring all front desk and administrative functions are seamlessly executed during the overnight shift. This paid position offers an exciting opportunity to develop your hotel management skills in a dynamic, guest-focused setting.

Duties

• Conduct nightly financial audits, including balancing accounts and preparing reports using property management systems such as OPERA or similar platforms.
• Manage guest check-ins and check-outs efficiently, providing friendly assistance with a focus on phone etiquette and customer service excellence.
• Respond promptly to guest inquiries, requests, and complaints via multi-line phone systems and in person, ensuring guest satisfaction remains a top priority.
• Maintain security protocols by monitoring CCTV surveillance, conducting property inspections, and following hotel emergency procedures to ensure guest safety.
• Prepare detailed shift reports, incident logs, and audit documentation to ensure accurate record-keeping for management review.
• Assist with reservations, room assignments, and modifications using hospitality reservation systems to optimize occupancy.
• Support front desk operations during overnight hours by handling guest relations with professionalism and hospitality expertise.

Skills

• Proven experience in hospitality management or hotel operations, with familiarity in property management systems such as OPERA or comparable platforms.
• Strong customer service skills with the ability to solve problems quickly while maintaining positive client communication.
• Multilingual or bilingual abilities are highly desirable to serve our diverse guest base effectively.
• Excellent phone communication skills paired with multi-line phone system proficiency and proper phone etiquette.
• Knowledge of hotel emergency procedures and safety protocols to respond effectively during incidents or crises.
• Experience in front desk duties, guest services, and hotel experience that emphasizes hospitality excellence.
• Ability to work independently during night shifts while managing multiple responsibilities efficiently.

Join us in delivering memorable experiences through energetic service and meticulous attention to detail!

Pay: $16.00 - $17.00 per hour

Expected hours: 16.0 – 32.0 per week

Benefits:

• 401(k)
• Flexible schedule
• Referral program

Work Location: In person