Night Auditor

The Guest Services Team at the Hampton Inn Marietta is currently seeking a Guest Service Agent to work at our award-winning property. Bring your talents to the table in a creative, dynamic atmosphere, with teammates that share the same passion for hospitality! We offer amazing benefits including worldwide travel discounts and paid vacations.

What will I be doing?

Job Requirements

Summary

The Front Desk Agent is responsible for greeting guests, processing check in and check outs, answers questions and resolve guest issues while compliance with policies and procedures. Night Audit is responsible for hotel operations during overnight shift hours, focusing on Front Office, night audit and hotel safety/security.

Essential Functions

To perform this job successfully an individual must be able to performs all essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manages front desk operations: Checks-in/checks-out guests
• Monitors room availability
• Accurately manages phone and online reservations
• Answers phone calls using proper telephone etiquette
• Keeps accurate accounts of cash, checks and credit transactions
• Audits, balances, and reports all business transactions of the day
• Responds to guest requests and complaints in a professional and courteous manner
• Maintains cleanliness of lobby throughout the night
• Perform security walks on regular basis inside the hotel
• Sets up breakfast for the morning
• Act as Manager on Duty for the hotel in the absence of the General Manager dealing with complaints, problem-solving, disturbances, special requests and any other issues that may arise
• Always maintain a professional and high-quality service-oriented environment
• Has knowledge of emergency procedures and implementation of procedures
• Inform General Manager and leave appropriate notes for front desk staff about all overnight activities, group, and VIP arrivals as well as special requests and repeat guests

Job Type: Part-time

Pay: $12.00 - $14.00 per hour

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person