Night Auditor

Job Summary

Join our dynamic hospitality team as a Night Auditor, where you will play a vital role in ensuring seamless overnight operations and exceptional guest experiences. This energetic position combines the responsibilities of front desk management, financial reconciliation, and guest relations, all while maintaining the safety and security of our property. As a Night Auditor, you will be the first point of contact for late-night arrivals and early morning departures, providing top-tier customer service with a lively and professional approach. Your expertise in hotel management systems and guest services will help uphold our standards of excellence during the overnight shift.

Duties

• Greet and assist guests arriving or departing during the night shift with professionalism and enthusiasm
• Perform nightly financial audits, including verifying billing accuracy and reconciling accounts using property management systems such as OPERA or similar platforms
• Handle all guest inquiries via multi-line phone systems, providing prompt solutions and information in multiple languages if applicable
• Maintain security by monitoring CCTV surveillance, conducting patrols, and adhering to hotel emergency procedures to ensure guest and staff safety
• Prepare detailed shift reports, incident logs, and audit documentation to ensure smooth handovers to morning staff
• Manage front desk operations including check-ins, check-outs, reservation modifications, and guest requests with exceptional customer service problem-solving skills
• Uphold phone etiquette standards while communicating clearly with guests, vendors, and team members across multi-line phone systems

Qualifications

• Proven experience in hospitality management or hotel front desk operations, preferably within resort environments or hotels with extensive guest services experience
• Strong knowledge of property management systems (PMS), especially OPERA or comparable hotel management software
• Bilingual or multilingual abilities are highly desirable to serve diverse clientele effectively
• Excellent customer service skills with a focus on guest relations and problem resolution
• Familiarity with hotel emergency procedures and safety protocols to handle unexpected situations confidently
• Exceptional communication skills via phone and in person, demonstrating professionalism and hospitality at all times
• Ability to work independently during overnight hours while maintaining high energy levels and attention to detail

Join us as a Night Auditor to deliver lively, professional service that keeps our guests satisfied while ensuring the smooth operation of our hotel through the night. Your dedication to hospitality excellence will help create memorable experiences for every visitor!

Pay: $13.00 - $16.00 per hour

Expected hours: 40.0 per week

Benefits:

• Employee discount

Work Location: In person