Night Auditor

Overview
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our hospitality team. This role is essential in providing exceptional guest services and ensuring the smooth operation of the front desk during night shifts. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to handle various tasks efficiently while maintaining a welcoming environment for our guests.

Duties

• Greet and welcome guests upon arrival, ensuring a positive first impression.
• Manage check-in and check-out processes efficiently, including handling reservations and payments.
• Provide information about hotel amenities, local attractions, and services to enhance guest experience.
• Conduct night audits to ensure all financial transactions are accurately recorded and reconciled.
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism.
• Maintain cleanliness and organization of the front desk area.
• Utilize phone systems effectively to manage incoming calls and assist guests as needed.
• Collaborate with other hotel departments to ensure seamless service delivery.

Experience

• Previous experience in hospitality or customer service roles is preferred.
• Familiarity with front desk operations in a hotel setting is advantageous.
• Knowledge of night audit procedures is a plus.
• Strong phone etiquette and communication skills are essential for interacting with guests.
• Multilingual abilities are highly valued, enhancing our ability to serve diverse clientele.
• Proficiency in hospitality management software or property management systems is beneficial but not required.

Join our team as a Front Desk Clerk/Night Auditor and contribute to creating memorable experiences for our guests while honing your skills in the hospitality industry!

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person