Night Auditor

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A Hotel Night Auditor must have the ability to complete diverse tasks in order to maintain an efficient front desk area of any hotel.

Register Guests Providing rooms for guests with or without reservations is the chief task of a Hotel Front Desk Agent. This includes servicing same-day reservations, walk-in guests, as well as pre-registered guests.

Handle Complaints and Requests Typically the night auditor is who is approached by guests with comments, complaints or service requests.

Perform Bookkeeping Duties A Night Auditor will be responsible for balancing accounts and ensuring that all checkout payments balance at the end of their shift. This might include creating a report per the accounting specifications of an individual hotel.

Hotel Night Audit Skills Attention to detail and strong communication, organizational and interpersonal skills are important. A strong sense of customer service is required. Strong mathematical skills are needed in order to complete payment processing and bookkeeping responsibilities. In addition to these general skills, a Night Auditor could be expected to possess the following skills.

• Using oral and written communication skills to register and accommodate guests
• Managing guest service requests
• Processing cash or credit card payments
• Maintaining updated information on room availability, reservations and guest messages
• Understanding how to use hotel Property Management Software (PMS) systems

Advanced skills : While most employers did not require the following skills, multiple job listings included them as preferred. Add these to your Construction Supervisor toolbox and broaden your career options.

• Apply selling techniques when needed to register rooms
• Knowledge of basic bookkeeping processes
• Ability to complete light maintenance duties if needed

Job Types: Part-time, Full-time

Pay: $16.50 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person