Night Auditor

Job Summary: Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experiences superior customer care.

• Ability to work 11pm to 7am and have a flexible schedule, including weekends and holidays

Job Duties:

• Maintains an inventory of vacancies, reservations and room assignments.
• Possesses a working knowledge of the reservations department.
• Takes same day reservations and future reservations when necessary.
• Knows cancellation procedures.
• Knows room locations, types of rooms available, and room rates.
• Registers arriving guests and assigns rooms.
• Coordinates guest room maintenance work with the engineering and maintenance division.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Manages and resolves all guest complaints in a professional and courteous manner.
• Processes guest check-outs and handles monetary transactions.
• Maintains customers’ privacy.
• Maintains a high level of professional appearance and demeanor.
• Performs other duties as assigned.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures.

Job Type: Full-time

Pay: $10.00 - $12.00 per hour

Work Location: In person