Night Auditor

This opportunity will allow you to work within a supportive environment with a strong focus on your training and development.  In addition to a competitive wage, you will receive car parking and dry cleaning of your business attire, use of the resort facilities, discounted accommodation worldwide, and access to several partner companies.

You will also be joining a company with over 4,000 hotels worldwide. This role will offer great personal development and career opportunities being part of the largest hotel network in Australia.

Set in the picturesque Blue Mountains with views of the Jameson’s valley, the Multi Award Winning Fairmont Resort and Spa boast’s 224 rooms, 5 Food and Beverage Outlets, a large Conferencing and Events department, 18-hole golf course, multiple family and wellness facilities and a 16 room Day Spa as well as ongoing developments.

The Opportunity

We have an exciting opportunity for a passionate, hands-on, guest-focused Night Auditor to join our team on a Part-Time or Full-time basis - you will be experienced in providing outstanding service to guests as a Guest Service Agent/Receptionist, and experience working as Night Auditor/Night Shift is desirable but not required as we provide full training.

About the role:

• Assist the Night Manager in cross checking and balancing work completed during the day for all outlets on a shift basis.
• Ensure the highest level of customer service is offered and maintained at all times to all guests.
• Provide efficient service for guest registration and departure.
• Maintain accurate guest accounts and provide accurate, helpful information.
• Maintain strict security procedures to ensure guest confidentiality and safety.

Qualifications

You will have the ability to connect with guests, understand their needs and create memorable moments for them.

About you:

• Previous experience as a receptionist in the hospitality industry is essential
• The ability to work nights
• A genuine passion for customer service with the ability to connect with people
• Excellent communication and attention to detail
• A high level of personal presentation and grooming
• Available to work varied shifts, including early mornings, late evenings, night audit, weekends and public holidays
• You can work autonomously as well as within a team
• Can do attitude
• Willing to get RSA and First Aid Certification
• Must have working rights in Australia