Night Auditor/ Front Desk

Overview

Join our dynamic hospitality team as a Night Auditor/Front Desk Associate, where you will play a vital role in ensuring seamless overnight operations and exceptional guest experiences. This energetic position offers the opportunity to combine your hospitality expertise with problem-solving skills, creating a welcoming environment for guests while maintaining the integrity of hotel procedures. As the first line of contact during nighttime hours, you will oversee guest check-ins and check-outs, handle inquiries, and ensure all administrative tasks are completed accurately and efficiently. Your enthusiasm and dedication will help uphold our reputation for outstanding service and hospitality excellence.

Responsibilities

• Greet guests warmly upon arrival and assist with check-in/check-out procedures using property management systems (PMS) such as OPERA or similar platforms.
• Manage overnight reservations, modifications, cancellations, and billing processes with precision.
• Conduct nightly audits to verify financial transactions, reconcile accounts, and prepare reports for management review.
• Respond promptly to guest requests, inquiries, and concerns via phone or in person, providing exceptional customer service at all times.
• Maintain security protocols by monitoring CCTV surveillance, conducting property inspections, and following hotel emergency procedures when necessary.
• Handle all incoming phone calls with professional phone etiquette, directing inquiries appropriately and providing accurate information about hotel services.
• Document incidents, shift reports, and guest interactions thoroughly to ensure clear communication among team members and management.

Skills

• Strong background in hospitality management with experience in front desk operations and night audit procedures.
• Multilingual or bilingual abilities are highly valued to effectively communicate with diverse guests.
• Proficiency in hospitality reservation systems and property management systems (PMS), especially OPERA or comparable software.
• Excellent customer service skills with a focus on guest relations, problem-solving, and conflict resolution.
• Knowledge of hotel emergency procedures and safety protocols to ensure guest and staff security during overnight shifts.
• Effective phone communication skills coupled with professional phone etiquette to handle guest inquiries smoothly.
• Previous resort or hotel experience is preferred to understand the nuances of hospitality service delivery in a fast-paced environment.

Embark on a rewarding career where your energy makes a difference! We’re dedicated to supporting your growth within the hospitality industry by offering a vibrant work environment that values your contributions and fosters professional development.

Pay: $12.00 - $14.00 per hour

Work Location: In person