Night Auditor - Front Desk Support

As a Front Desk Agent/Night Auditor, you are the heart of our guest experience and the very first impression of our hotel. You’ll set the tone for every stay by creating a warm, welcoming, and professional environment where guests feel valued from the moment they arrive.

In this role, you’ll combine great customer service with strong attention to detail as you assist with check-ins, check-outs, reservations, and guest inquiries. We’re looking for someone who is naturally friendly, dependable, and takes pride in delivering exceptional hospitality every day.

Compensation: $18

Qualifications

• One (1) year of hotel front desk, hospitality, or customer service experience preferred.
• Experience with Opera Cloud or a similar property management system is a plus.
• Strong communication and interpersonal skills with a guest-first mindset.
• Ability to stay calm, organized, and effective in a fast-paced environment.
• Flexible availability, including nights, weekends, and holidays

Responsibilities

• Greet every guest with a warm, friendly, and professional welcome.
• Handle guest check-ins and check-outs accurately and efficiently.
• Verify reservations, room assignments, payment methods, and guest details.
• Respond promptly and thoughtfully to guest questions, requests, and concerns.
• Answer and route incoming phone calls in a courteous and professional manner.
• Process guest payments accurately using cashless systems and maintain proper transaction records.
• Partner with Housekeeping, Engineering, Security, and other departments to ensure seamless guest experiences.
• Stay knowledgeable about hotel services, amenities, and local attractions.
• Address guest concerns with professionalism and escalate when needed.
• Accurately document guest requests, incidents, and shift notes in the pass-on log.
• Follow all hotel safety, security, confidentiality, and emergency procedures.
• Maintain a clean, organized, and welcoming front desk area.
• Support the team by completing other duties as assigned.