Night Auditor - Full-Time

Are you a genuine people person who has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and team to help bring your career to the next level. If this sounds like an opportunity you’ll love, please start your application today!

Compensation:

$13 - $15 hourly

Responsibilities:

• Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed

• Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages

• Complete additional bookkeeping, administrative, and accounting procedures as requested

• Ensure all guests feel they are having an exceptional experience at the property

• Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management

• Work closely with the housekeeping department to keep room status reports up to date and coordinate requests for maintenance and repair work

• Accommodate special requests of guests whenever possible

• Assist in preregistration, blocking of rooms for reservations, thoroughly understanding and adhering to proper credit, check-cashing, and cash-handling policies and procedures

• Perform financial-related functions like posting charges to guest accounts, raising payouts, currency exchange, and using suggestive selling techniques to offer guests assistance in making superior choices

• Be able to work on your feet for a typical shift of 8 hours at a time in a dynamic, fast-paced environment

Qualifications:

• Great communications. and excellent customer service skills are required

• Diploma or equivalent from high school is required; some college is desired

• Requires a flexible schedule that allows for overnight shift hours

• Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required

• Proficiency with computers is required; experience with reservation and accounting software is desired

• Familiarity with hotel front desk, hospitality, administrative, or night audit experience is preferred but not required

• PEP system knowledge is a plus, but not required

• Flexible schedule

• Must be able to stand on your feet for 8 hours during a typical shift

• Please only apply if you meet each of these criteria

About Company

Founded in 2005, Rolling Hills Hospitality operates 20 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.