Night Auditor/Front Desk Agent

Overview

Join our dynamic hospitality team as a Night Auditor/Front Desk Agent, where you'll be the welcoming face and the vigilant guardian of our hotel during the overnight hours. This pivotal role combines guest service excellence with administrative precision, ensuring a seamless experience for our guests while maintaining the safety and security of the property. Your energetic and proactive approach will help create a warm, professional atmosphere that leaves a lasting positive impression.

Responsibilities

• Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently.
• Handle guest inquiries, requests, and complaints with professionalism and a positive attitude.
• Manage multi-line phone systems to answer inquiries, make reservations, and direct calls appropriately.
• Conduct nightly audits of guest accounts, ensuring accuracy in billing and reservations.
• Maintain front desk operations by updating records, processing payments, and managing guest information securely.
• Provide exceptional guest services by offering local recommendations, assisting with luggage, and ensuring overall satisfaction.
• Monitor security cameras, perform safety checks around the property, and report any suspicious activity promptly.

Qualifications

• Previous hotel or hospitality experience is highly preferred; familiarity with front desk operations is a plus.
• Multilingual or bilingual skills are advantageous for serving diverse guests effectively.
• Excellent phone etiquette and communication skills to interact clearly and courteously with guests and team members.
• Strong customer service orientation with a passion for creating memorable guest experiences.
• Ability to handle multi-line phone systems efficiently while maintaining composure during busy periods.
• Knowledge of hotel management software or property management systems is desirable.
• Flexibility to work overnight shifts in a fast-paced environment; attention to detail is essential.

Embark on a rewarding career where your enthusiasm for hospitality meets your dedication to outstanding service! We’re committed to supporting your growth in a vibrant environment that values energy, professionalism, and guest satisfaction.

Pay: $19.25 per hour

Expected hours: 20.0 – 30.0 per week

Benefits:

• Discounted or free food
• Flexible schedule
• On-site parking

Work Location: In person