Night Auditor/Front Desk Agent

Job Summary
Join our dynamic hospitality team as a Night Auditor and Front Desk Agent, where your energy and enthusiasm will create memorable guest experiences around the clock! In this pivotal role, you will be the first point of contact for our guests during overnight hours, ensuring seamless check-ins, check-outs, and exceptional customer service. Your expertise in hotel management and guest relations will help maintain the smooth operation of our resort, providing a welcoming atmosphere that encourages guest loyalty. If you thrive in a fast-paced environment and possess a passion for hospitality, this is your opportunity to shine!

Responsibilities

• Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently using multi-line phone systems and phone etiquette.
• Manage overnight front desk operations, including reservations, guest inquiries, and billing processes with attention to detail.
• Conduct night audit procedures by reconciling daily financial transactions, updating reports, and ensuring accuracy in all records.
• Provide outstanding guest services by addressing requests promptly, resolving issues professionally, and maintaining high standards of hospitality management.
• Monitor security systems such as CCTV cameras and perform routine safety checks to ensure guest and staff safety throughout the resort.
• Maintain clear communication with housekeeping, maintenance, and management teams to coordinate guest needs and facility operations.
• Uphold guest relations by offering personalized service, demonstrating multilingual capabilities when needed, and ensuring a positive experience for all visitors.

Qualifications

• Proven experience in hotel management or hospitality roles, particularly in front desk or night audit functions.
• Strong customer service skills with the ability to handle diverse guest needs with professionalism and enthusiasm.
• Bilingual or multilingual abilities are highly desirable to enhance guest interactions across diverse populations.
• Familiarity with hotel management software, multi-line phone systems, and phone etiquette is essential.
• Excellent communication skills—both verbal and written—and a friendly demeanor that fosters guest satisfaction.
• Ability to work overnight shifts reliably while maintaining high energy levels throughout the shift.
• Previous experience working in a resort setting or with hotel experience is preferred but not required. Embrace this exciting opportunity to be at the heart of our hospitality operation! We’re dedicated to creating an inclusive environment where energetic team members can thrive while delivering exceptional guest experiences every night.

Pay: From $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person