Night Auditor/Front Desk Agent

Overview

Join our dynamic hospitality team as a Night Auditor/Front Desk Agent, where you will be the welcoming face and the vigilant guardian of our hotel during overnight hours. This energetic role combines guest service excellence with administrative precision, ensuring every guest’s stay is seamless and memorable. Your enthusiasm and attention to detail will help create a safe, friendly environment while managing essential front desk operations. If you thrive in a fast-paced setting and enjoy engaging with diverse guests, this position offers an exciting opportunity to showcase your hospitality skills around the clock.

Duties

• Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently
• Handle guest inquiries, requests, and complaints with professionalism and a positive attitude
• Manage multi-line phone systems to answer calls promptly, provide information, and direct inquiries appropriately
• Conduct nightly audits of guest accounts, ensuring accuracy in billing and reservations records
• Maintain security by monitoring CCTV surveillance, conducting patrols of common areas, and controlling access to the property
• Prepare detailed shift reports, incident logs, and update all relevant records accurately
• Support guest services by providing local information, arranging transportation, and assisting with special requests

Requirements

• Proven experience in hotel front desk operations or hospitality roles preferred
• Multilingual or bilingual abilities highly valued to assist diverse guests effectively
• Excellent phone etiquette and communication skills for professional guest interactions
• Strong customer service orientation with a friendly, approachable demeanor
• Familiarity with multi-line phone systems and front desk software is a plus
• Ability to work overnight shifts in a fast-paced environment while maintaining attention to detail
• Previous hotel experience or background in hospitality is advantageous but not mandatory

This role offers an engaging environment where your proactive approach and dedication to guest satisfaction will shine. We are committed to supporting your growth within the hospitality industry while providing a rewarding work experience that values your contributions.

Pay: From $18.25 per hour

Work Location: In person