Night Auditor/Front Desk Agent

POSITION: Night Auditor/Front Desk Agent

STATUS/LENGTH: Full-Time

REPORTS TO: Management & Guest Services Supervisor

HOURS OF WORK: 32.00 - 40.00 per week

WAGE: starting from $21.00 per hr, $22.00 + incentives after 3 months probation complete

GENERAL DUTIES:

• Assumes the day-to-day tasks within the department(s)/hotel.
• Responds to guest requests.
• Performs duties and takes on responsibilities as a “Manager on Duty” during each shift, reporting to Management as required.
• Administration of reports and the activities and performance of the department relative to specified benchmarks of the departments’ operations
• Provides information and/or reports to supervisors, managers, guests, associates and hotel brand related representatives.
• Ensures security of guests, fellow associates and hotel assets.
• Creates and completes audit reports/journals
• Works closely with the Guest Service supervisors, Sales Manager and General Manager to ensure reports are completed and group rooming lists are entered in a timely manner.
• Perform batch settlement and balances daily transactions.
• Complete the daily night audit tasks.
• Set up food and beverage requirements for guests including breakfast and 24/7 coffee service.
• Perform light cleaning and laundry duties.
• Performs additional duties as requested by Executive Team leaders to ensure all operations of the hotel and guest services are delivered efficiently.

REQUIRED SKILLS AND ABILITIES:

• Previous related experience - preferably in a hotel, hospitality, or tourism environment
• Effective communication, presentation, interpersonal and organizational skills
• Experience working with event and group reservations is an asset.
• Ability to interact effectively with guests, management, peers, staff and the general public.
• Thorough knowledge and understanding of policies, procedures, regulations, and by-laws affecting the department/division.
• Working knowledge of computer software applications as well as Microsoft Office, CRM’s and database management. Previous experience with FOSSE and/or OPERA is a definite asset.
• Knowledge of brand related hotel systems including PBX phone system, key system, PMS reservation systems. (Brand specific training will be provided)
• Knowledge of fire alarm system and evacuation procedures, CPR and MSDS trained
• Excellent working knowledge of basic accounting procedures relating to guest payment, credit card procedures, loyalty programs and guest accounts.
• Handle reservations, check-in and checkout of guests.
• Ensure the accuracy of housekeeping, maintenance, sales and department reports
• Ability to communicate effectively; written, verbal, phone and face to face meeting situations.
• Flexible – able to work weekends, evenings, and some holidays.
• Must be comfortable handling cash and have basic related cash and float knowledge.
• Marriott or other hotel franchise or related experience is a definite asset.

Terms

Applicants must have a valid driver’s license and/or dependable transportation to report to work

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job responsibilities. Specific examples in this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. Detailed job-related duties will be outline in a complete task list will be provided upon hiring and/or assigned by the associate during employment.

TownePlace Suites by Marriott Victoria Airport Sidney is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Pay: From $21.00 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking

Work Location: In person